What are the responsibilities and job description for the Vacation Specialist position at The Sea Pines Resort?
Vacation Specialist – The Sea Pines Resort
Location: Hilton Head Island & Bluffton, SC
Job Type: Full-Time | In-Person with some flexibility to work between The Sea Pines Welcome Center and The Sea Pines Satellite Office in Bluffton (after acclimated to position)
Pay: (Hourly base Commission)
About The Sea Pines Resort
The Sea Pines Resort is a premier destination on Hilton Head Island, offering world-class amenities, exceptional guest experiences, and a supportive team culture. We're currently looking for a Vacation Specialist to join our team and help guests plan unforgettable Lowcountry getaways.
Position Overview
As a Vacation Specialist, you’ll be the first point of contact for potential guests. Your role is to sell accommodations, assist with bookings, and promote resort amenities such as golf, tennis, and recreation. This is a sales and service-driven role that combines hospitality with customer engagement.
Key Responsibilities
Location: Hilton Head Island & Bluffton, SC
Job Type: Full-Time | In-Person with some flexibility to work between The Sea Pines Welcome Center and The Sea Pines Satellite Office in Bluffton (after acclimated to position)
Pay: (Hourly base Commission)
About The Sea Pines Resort
The Sea Pines Resort is a premier destination on Hilton Head Island, offering world-class amenities, exceptional guest experiences, and a supportive team culture. We're currently looking for a Vacation Specialist to join our team and help guests plan unforgettable Lowcountry getaways.
Position Overview
As a Vacation Specialist, you’ll be the first point of contact for potential guests. Your role is to sell accommodations, assist with bookings, and promote resort amenities such as golf, tennis, and recreation. This is a sales and service-driven role that combines hospitality with customer engagement.
Key Responsibilities
- Sell and book vacation accommodations for individual travelers.
- Upsell resort amenities like golf, tennis, dining, and recreation.
- Manage walk-ins, owner referrals, and real estate-related bookings.
- Follow up on existing reservations: collect deposits, confirm bookings, handle changes and cancellations.
- Respond to email and phone inquiries in a timely, friendly, and professional manner.
- Support front desk and other departments as needed.
- Stay up to date on available properties and guest preferences.
- High school diploma or equivalent.
- Strong communication, customer service, and sales skills.
- Previous experience in reservations, hospitality, or golf sales is preferred.
- Comfortable using computer-based booking systems and email.
- Familiarity with The Sea Pines Resort and Hilton Head Island is a plus.
- Valid driver’s license required.
- Competitive hourly pay commissions
- Health, dental, vision, and life insurance (after 60 days)
- 401(k) with company match and profit sharing (after 1 year/1,000 hours)
- Free unlimited golf on Atlantic Dunes and Heron Point (cart fee applies)
- Discounts on rooms, dining, retail, tennis, fitness, and activities
- Special employee events and referral bonuses
- Preferred pricing on RBC Heritage tickets