Guest Services Coordinator (9188)

The position is located at Camp Hidden Lake located in Lexington, MS.

The position may require occasional evening and weekend availability.

This position is responsible for:

• Plans , coordinates, supervises and evaluates the day-to-day operations of a kitchen and housekeeping and the employee's performing these tasks during summer camps; plans and develops menus; prepares, purchases food and maintains an adequate level of inventory for program needs; prepares and administers a food budget; ensures food service program operates in compliance with health standards and regulations; supervises , schedules, evaluates and participates in the work of subordinate summer staff. Performs advanced, complex, and often confidential secretarial work with a broad scope of responsibilities; prepares advanced and technical reports and spreadsheets from start to finish.

Key Responsibilities:

            Supervisory Responsibilities: (20%)

• During Camp Season, instructs and trains summer employees in the proper methods and procedures for conducting work ensuring that guests are provided courteous and efficient service; monitors work for compliance with established program policies, procedures, standards, and regulations; reports performance issues to Camp Director and/or Officer administration and assists with disciplinary processes when requested.

            Hospitality, Food, and Liaison Responsibilities and Event Planning: (40 %)

• Coordinates and oversees the provision and activities of all rental group needs; acts as the face of the organization when meeting/communicating with rental groups; ensures that all rental groups are fully satisfied with their rental experience.
• Serves as a liaison to Divisional Headquarters staff during special events; serves as host of Camp during seasonal events and provides housing.

                         Administrative Responsibilities: (20%)

• Performs secretarial and receptionist duties in order to relieve the Camp Director of administrative detail; acts as administrative assistant to the Camp Director.

            Human Resources Responsibilities: (20%)

• Works with department Executive Secretary and Divisional Human Resources to ensure all seasonal employees are processed through the system efficiently and effectively. 
• Ensures that payroll is completed for summer staff in a timely manner; forwards time records to DHQ for payroll processing; maintains summer employee personnel files and documents; ensures accuracy of the same.

Physical Requirements & Working Conditions:

• Ability to meet attendance requirements. Ability to read and comprehend legal terminology in order to determine compliance with terms of the rental contract.

• Ability to perform mathematical calculations and to analyze complex computations. Ability to formulate and lead group presentations.
• Ability to provide on-call coverage. Ability to lead potential users in tours of the camp facilities.
• Ability to become and remain certified to drive Salvation Army vehicles per Salvation Army insurance requirements. Moderate amount of physical effort required associated with walking, standing, lifting and carrying objects (less than up to 25 lbs.
• Duties are normally performed walking around and working in a camp environment and using chemicals and cleaning products which may be associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.  Work may require driving a vehicle.

Benefits:

• Health Insurance
• Voluntary life Insurance
• PTO
• Aflac Policies
• Retirement

• Bachelor’s degree from an accredited college or university in Business Administration, Marketing, or a related field,
• and
• Four years progressively responsible experience coordinating public relations, and special events including experience in the management of similar operations,
• or
• any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• Certifications:
• Valid State Driver’s License
• Serve Safe Food Manager Certification

Equal Opportunity Employer: Veterans | Disabled

Salary : $18 - $19