Shelter House Supervisor

The House Supervisor position at The Salvation Army Carey House, under the supervision of the Shelter Director, is responsible for overseeing the day-to-day operations of the house to ensure the safety and well-being of residents. This position implements all Carey House policies and procedures and maintains an orderly, safe, and supportive environment.

• Ensure safety of residents and property by monitoring security videos, conducting regular rounds of all wings and exterior areas, and following Emergency Fire Procedures when alarms are activated
• Respond to resident needs, concerns, and issues, including interpersonal conflicts and medical concerns or emergencies as needed
• Maintain detailed records of significant interactions and assistance provided to residents
• Report all incidents, concerns, and grievances to Shelter Director and/or Corps Officer
• Conduct daily inspections of the property to identify current and potential issues; develop and follow through on plans to address them
• Maintain supply inventory and communicate needs to the Shelter Director in advance of depletion
• Ensure resident compliance with Carey House policies and procedures, including but not limited to:
  • Develop and monitor daily chore lists, updated weekly or as directed by the Shelter Director
  • Assist with follow-through on resident Action Plans as assigned
  • Complete intake processes for new residents, as needed
  • Maintain required statistics and reports
  • Assist in coordinating resident schedules to ensure front desk coverage
  • Provide case management support to assigned residents as directed by the Shelter Director
• Review all logs and records and receive shift briefings from outgoing staff to ensure continuity of operations
• Enter required data into HMIS as assigned
• Maintain organization and sanitation of food shelves, dorm kitchens, and storage area
• Monitor house phone and complete assigned administrative tasks
• During weather or other emergencies, coordinate with emergency personnel to provide emergency lodging, including setting up cots and supporting temporary guests
• Maintain confidentiality and adhere to ethical standards in accordance with The Salvation Army policies
• Always provide services without discrimination
• Demonstrate understanding and support of The Salvation Army mission

• High school diploma or equivalent required
• Prior experience in a residential, shelter, or human services setting preferred

• Ability to address and coordinate minor maintenance needs in dormitory settings
• Ability to work afternoon and evening shifts, including two weekends per month
• Valid New Hampshire driver’s license
• Strong written and verbal communication skills, including conflict management and de-escalation
• Basic knowledge of substance use disorders preferred
• Proficiency in Microsoft 365 with strong organizational skills and attention to detail
• Ability to work effectively with individuals from diverse backgrounds and experiences
• Demonstrated commitment to helping others

• Completion of KeepSAfe abuse risk management training as required by policy
• Meet TSA Driver requirements within 30 days of hire
• Obtain and maintain First Aid and CPR certification within 30 days of hire
• Complete Narcan training within 30 days of hire
• Complete HMIS training and certification within 30 days of hire

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical, dental, and vision benefits
• Short-term and long-term disability
• Retirement plan
• Benefits may vary based on position classification and eligibility.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.