Shelter Supervisor

Overview

The House Supervisor provides on-shift leadership to ensure smooth daily operations, a safe and orderly residential environment, and consistent adherence to McKenna House policies. This role balances facility oversight, resident engagement, and program administration, while directing and supporting volunteer staff during assigned shifts.

Responsibilities

Property Management

• Conduct daily walkthroughs of the facility to identify safety, maintenance, and cleanliness issues.
• Perform light preventative maintenance and minor repairs; escalate major concerns to facilities staff as needed.
• Maintain inventory of supplies; prepare purchase requests and restocking lists proactively.
• Ensure communal spaces, resident rooms, and outdoor areas remain clean, orderly, and in compliance with health and safety standards.
• Provide direction to volunteers assisting with chores, cleaning, or upkeep, ensuring accountability and follow-through.

Resident Management

• Enforce McKenna House rules and program expectations consistently, addressing concerns promptly and fairly.
• Assign, monitor, and follow up on resident chore lists, modeling accountability and teamwork.
• Complete resident intake procedures, including orientation, documentation, and explanation of program guidelines.
• Process resident terminations with proper authorization, ensuring records are accurate and confidential.
• Enter, update, and monitor resident data in HMIS and other required funder systems.
• Create and maintain coverage schedules for front desk and resident staff, ensuring reliable support at all times.
• Provide guidance and oversight to volunteers interacting with residents, reinforcing professional and trauma-informed practices.
• When assigned, deliver limited case management services or additional resident support.

Program Management

• Review logs, shift notes, and records each shift to maintain accurate and consistent documentation.
• Ensure thorough and professional communication during shift changes, providing complete hand-offs to incoming staff.
• Manage ordering and organization of food and household supplies from USDA, Capital Region Food, NH Food Bank, and other sources.
• Oversee stocking, storage, and equitable distribution of pantry and cupboard items; coordinate pickups and deliveries as needed.
• Carry the house phone on a rotational basis, responding promptly to calls, emergencies, or facility needs.
• Support volunteer staff during program operations, offering direction and addressing questions in real time.
• Perform additional projects or assignments as directed by the Shelter Director or Commanding Officer.

Qualifications

EDUCATION AND EXPERIENCE

• Associate’s degree, or equivalent mix of education and directly related experience.
• Minimum of two years of work experience in residential, shelter, or social service environments.
• Prior experience providing direction or oversight to staff or volunteers in a residential or community-based setting preferred.

SKILLS AND COMPETENICIES

• Strong interpersonal and communication skills, with the ability to de-escalate conflict and respond calmly in crisis situations.
• Ability to perform light facility maintenance tasks and ensure safe residential conditions.
• Competence in Microsoft Word, Excel, and the ability to learn new program-specific databases (HMIS).
• Demonstrated organizational skills: maintaining records, logs, schedules, and inventories with accuracy and timeliness.
• Professional judgment and discretion when handling confidential or sensitive information.
• Capacity to balance multiple priorities, maintain accountability, and model consistency for staff and residents.

COMPLIANCE AND TRAINING REQUIREMENTS

• Valid driver’s license required.
• Must participate in mandatory agency training, including trauma-informed care, confidentiality, and professional boundaries.
• Familiarity with substance use issues; ability to conduct and document on-site instant drug testing.
• Commitment to upholding McKenna House mission, policies, and compliance with all applicable federal, state, and local regulations.
• Maintain working knowledge of all Salvation Army social services policies and guidelines and standards as determined by the Territory and Division and apply this knowledge effectively in practice
• Completion of KeepSAfe abuse risk management training as required by the KeepSAfe policy and assigned by the supervisor.

The information in this job description indicates the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.  Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.