What are the responsibilities and job description for the Customer Service - Intake Specialist position at The RV Shop?
Customer Service - Intake Specialist
HOURLY MONTHLY COMMISIONS
We’re looking for an ambitious, self-motivated individual to help us win every call while adding value to our customers. Join The RV Shop on our quest to change the RV industry by providing a world-class customer experience, high quality work, and convenience. The RV Shop is located within an 80,000sqft facility to house all types and sizes of RVs while offering a growing mobile service to dominate the Northeast. Be sure to check us out on our social media pages and on our website!
Key Functions
· Participate in the improvement and development of the company’s inside sales process by streamlining processes, developing sales packages, and enhancing the customer experience.
· Answer and make inbound/outbound calls; redirect calls as necessary.
· Set and schedule customer appointments; make upsell recommendations for their RV’s maintenance needs or possible upgrades.
· Increase sales through repair and maintenance recommendations; Upsell package upgrades and maintenance needs to customers.
· Keep customer profile information up to date with contact information and vehicle information.
· Maintain inbound and outbound call tracking sheet.
· Greet customers at the front desk and connect them with their Repair Manager; process payments for customers picking up and provide copy of their invoice.
· Create positive relationships with all customers by engaging in a friendly and supportive tone.
· Other Duties assigned by management.
Ideal Characteristics
· Self-Motivated and Results Oriented; Someone in this role needs to be excited to win the sale and see that every penny counts.
· Sales Mindset; Sees every call and interaction as a sales opportunity, to benefit both the company and the customer’s wellbeing.
· Outgoing Personality; This role involves engaging and connecting with people in an area that you may be unable to relate to; use that as your advantage to hear and understand your customer’s needs.
· Strong Communication Skills; When securing any sale or appointment, it’s essential that all vital details are included and translated so that Operations can be successful.
Qualifications
- High school diploma or GED
- Minimum of 3 years’ relevant experience
- Valid driver’s license
- Ability to work in a high performance, fast-paced team environment
We Offer
- Competitive Pay
- 401K
- Vacation/Sick Time
- Medical Coverage
- Paid Holidays
- Generous PTO Plan
- Growth Opportunities
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $22