What are the responsibilities and job description for the Customer Service/ Collection Specialist position at ApTask?
What you have
Minimum education, skills and experience required.
· Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Detail-oriented with excellent organizational and time management skills.
- Reliable, ability to work flexible day, evenings and weekend hours as required.
- Basic computing skills
- Must be able to obtain required License for collecting upon placement.
Preferred education, skills, and experience.
· High school diploma or equivalent; some college coursework in business or related fields is preferred.
- 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.