What are the responsibilities and job description for the Customer Service Specialist position at Port to Port International Corp.?
Port to Port International Corp. is a Delaware-based award-winning shipping company that specializes in the export of vehicles, equipment, and containerized cargo to various international markets, including Central and South America, the Caribbean, Africa, the Middle East, Europe, and Asia. As an experienced International Freight Forwarder and Terminal Operator, Port to Port International holds certifications as a Non-Vessel Operating Common Carrier (NVOCC) and Ocean Transportation Intermediary (OTI), ensuring compliance with maritime regulations. The company is committed to delivering reliable and efficient shipping solutions to its clients worldwide. Port to Port prides itself on its excellent customer service and industry expertise.
This is a full-time, on-site role for a Customer Service Specialist based in New Castle, DE. The role involves providing exceptional customer support, ensuring high customer satisfaction levels, and enhancing the overall customer experience. Key responsibilities include handling customer inquiries via phone and email, maintaining professional phone etiquette, addressing and resolving customer concerns, and ensuring the efficient communication of information such as shipping details and service updates. The position requires close collaboration with team members to provide seamless service and maintain operational excellence.
- Strong skills in Customer Support and Customer Service.
- Proven ability to deliver excellent Customer Satisfaction and enhance the Customer Experience.
- Proficiency in professional Phone Etiquette and effective communication.
- Problem-solving skills and the ability to address and resolve customer concerns effectively.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite and customer relationship management (CRM) systems is a plus.
- Previous experience in the logistics, shipping, or transportation industry is an advantage.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are beneficial.