Showroom Manager

Summary

The Showroom Manager provides direction for the design and overall management of the Wholesale Showroom. This position promotes sales and provides customer service to increase frequency of customers shopping in the showrooms, online, and other channels. The Showroom Manager coordinates that the showroom be visually set for all major markets in consistency with company design and display standards. This position also organizes and maintains the inventory processes for all samples, and is responsible for all managerial tasks regarding staffing.

Essential Functions

• Provide excellent customer service for showroom customers in person and via telephone and email. Provide follow up for customers before, during, and after market
• Make suggestions, promote items, and communicate in stock and back ordered items to customers, and invoice for cash and carry if the customer purchases samples
• Accurately enter all orders and changes customers make to orders into NetSuite
• Maintain all displays of product, ensuring that products are current. Remove sold out items from the floor. Identify and put in a transfer order for damaged, missing, or new products. Organize and conduct a bi-annual inventory of showroom samples
• Ensure items are tagged and signed accurately, including changes to pricing
• Keep cash and carry area organized and easy to shop
• Ensure that showroom maintenance is kept up with (cleanliness, trash removal, light bulbs changed, repairs made, etc...)
• Coordinate and ensure that the showroom is re-set and staged within visual standards at twice per year
• Schedule sales staff according to market needs and budgets
• Follow up and submit expense reports, contract labor forms, and other require paperwork in a timely manner. Make weekly or bi-weekly deposits as needed
• Submit bi-weekly payroll in a timely manner. Keep up with administrative timekeeping functions (time edits, correcting punches, additions/deletions, etc...)
• Ensure new employees are set up for access to the showroom and provide orientation on customer service and showroom equipment
• Ensure that catering needs are set-up prior to shows within budgets, including shopping for supplies as needed
• Ensure that the showroom office and visual supply level is maintained through regular ordering. Anticipate supply needs and order in advance of shows
• Attends all event dates marked on the Showroom Market Calendar each year
• Performs other tasks as necessary