General Manager | Full-Service Restaurant Concept

Position Summary

We are seeking an experienced and driven General Manager to oversee the daily operations of a high-volume restaurant environment. This leadership role is responsible for all aspects of restaurant performance, including financial results, guest experience, team development, operational execution, and compliance with company standards.

The ideal candidate is a hands-on hospitality leader with strong operational discipline, financial acumen, and the ability to build and lead high-performing teams in a fast-paced environment.

Key Responsibilities

Operations Leadership

• Oversee all day-to-day restaurant operations to ensure smooth and efficient execution
• Schedule, direct, and develop management and hourly team members
• Maintain high standards for food quality, service, cleanliness, and operational excellence
• Ensure compliance with all company policies, procedures, and brand standards
• Implement operational improvements that drive productivity and guest satisfaction

Financial Management

• Manage full P&L performance, including labor, food cost, inventory, and controllable expenses
• Prepare forecasts, budgets, and financial plans to achieve operational goals
• Analyze financial reports, identify opportunities, and implement corrective action plans
• Maintain proper cash handling, security, and inventory control procedures
• Develop strategies to drive sales growth and increase profitability

Team Leadership & Development

• Recruit, hire, train, coach, and develop management and hourly staff
• Build a positive, accountable, and team-oriented culture
• Conduct performance evaluations and provide ongoing coaching and feedback
• Support employee retention, engagement, and career development initiatives
• Maintain professionalism, confidentiality, and strong communication across the team

Guest Experience

• Ensure exceptional guest service and hospitality standards are consistently delivered
• Monitor guest feedback and implement improvements when necessary
• Build relationships within the local community and foster guest loyalty
• Resolve guest concerns professionally and effectively

Compliance & Safety

• Maintain compliance with all health, safety, sanitation, and labor regulations
• Ensure the restaurant remains clean, organized, and inspection-ready at all times
• Oversee facility maintenance, repair needs, and operational safety procedures

Qualifications

• 5 years of restaurant management experience, including General Manager leadership experience preferred
• Strong understanding of restaurant financials, budgeting, and P&L management
• Proven ability to lead and develop high-performing teams
• Excellent organizational, problem-solving, and communication skills
• Strong customer service mindset with a hands-on leadership style
• Ability to multitask and adapt in a fast-paced environment
• Experience with scheduling, inventory management, and operational systems
• Professional, dependable, and highly accountable

Skills & Attributes

• Strong leadership presence and team-building ability
• Financially driven with strong operational awareness
• Positive attitude and collaborative mindset
• Resourceful, organized, and solutions-oriented
• Ability to maintain composure under pressure
• Excellent verbal and written communication skills
• Strong attention to detail and follow-through

Physical Requirements

• Ability to stand and move throughout shifts for extended periods
• Ability to occasionally lift and move up to 50 pounds
• Ability to work evenings, weekends, and holidays as business needs require
• Comfortable working in a fast-paced restaurant environment

This is an excellent opportunity for a hospitality professional seeking a leadership role with strong operational ownership, team development opportunities, and long-term career growth within a dynamic restaurant environment.