Assistant General Manager - QSR Concept

Overview

We are seeking a high-energy, hands-on Assistant General Manager (AGM) to support operations within a fast-growing Quick Service Restaurant (QSR) concept. This role is critical in stabilizing daily operations, leading shifts, and developing a strong, accountable team in a high-volume environment.

The ideal candidate is a proactive leader who thrives under pressure, takes ownership of their role, and is ready to grow into a General Manager position in the near future.

Location

• Worcester, MA (primary focus – highest volume location)
• Randolph, MA (secondary location)

Key Responsibilities

Shift Leadership & Operations

• Lead and manage shifts with a strong focus on execution, speed, and accuracy
• Direct team members during service and ensure smooth operations during high-volume periods
• Maintain high standards for food quality, cleanliness, and guest service
• Support cash handling, opening/closing procedures, and daily operations

Team Development & Accountability

• Provide clear direction, coaching, and real-time feedback to team members
• Help build and develop a strong bench of Shift Leaders
• Hold team members accountable to performance, attendance, and operational standards
• Foster a culture of reliability, urgency, and teamwork

Staffing & Scheduling Support

• Assist with scheduling and labor management (training provided)
• Support hiring, onboarding, and training of new employees
• Help ensure proper staffing levels to support business needs

Inventory & Administrative Support

• Assist with inventory and ordering processes
• Maintain organization and support operational systems

What We’re Looking For

• Prior leadership experience (Shift Leader, Assistant Manager, or AGM) in a restaurant environment
• Experience in high-volume QSR or fast-casual concepts strongly preferred
• High-energy, multi-tasking mindset with a strong sense of urgency
• Strong communication skills with the ability to give clear direction
• Comfortable holding team members accountable and addressing performance issues directly
• Reliable, punctual, and committed to operational excellence
• Proactive decision-maker who takes initiative and ownership

Schedule & Expectations

• 45–50 hours per week
• 9-hour shifts
• Open availability between 10:30 AM – 1:00 AM, including nights and weekends
• Expected to work 4 nights per week

Compensation & Benefits

• $19–$21/hour (based on experience)
• 50% employer-paid health insurance
• 401(k) eligibility
• $100 bi-weekly gas stipend during training
• Paid training (4–6 weeks, may occur at another location)