What are the responsibilities and job description for the RVP, Account Management - Mountain position at The Renaissance Network, Inc.?
Our client’s literacy solution is used by thousands of school districts in the U.S. and millions of students worldwide!
They seek a Regional Vice President of Account Management to serve as the strategic leader for a dedicated portfolio of K-12 school districts. The RVP is accountable for driving measurable renewal outcomes, ensuring long-term partnership health, and achieving best-in-class gross and net revenue retention.
Major Responsibilities
- Renewal Ownership: Own and execute renewal strategy across the full district portfolio, with primary accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. Drive on-time renewals and proactively mitigate churn risk.
- Risk Management: Identify early warning signs of at-risk accounts throughout the customer lifecycle and intervene strategically to protect retention.
- Executive Relationship Management: Build and sustain trusted-advisor relationships with Superintendents, CAOs, and School Board members to ensure deep institutional buy-in and contract continuity.
- Value Demonstration: Consistently demonstrate ROI to district stakeholders through Executive Business Reviews (EBRs) and strategic check-ins, reinforcing the case for renewal.
- Expansion: Identify and qualify upsell and expansion opportunities within the existing customer base in partnership with the regional team.
- Team Leadership: Lead a team of account managers, setting clear renewal goals, facilitating collaborative planning, and removing obstacles to retention.
- Voice of the Customer: Synthesize district feedback on product, services, and strategy to inform internal teams and improve retention outcomes.
Preferred Qualifications
- 5 years in account management or customer success.
- Proven track record managing and growing a multi-million-dollar renewal book in a SaaS environment.
- Deep understanding of K-12 funding cycles and decision-making processes.
- Exceptional executive presence; comfortable presenting to C-suite audiences.
- Experience leading and developing account management teams.
- Regional educator network at the leadership level.
- 50% travel; must reside in territory.
The Renaissance Network – Building World-Class Teams to Impact Education
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The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.