Vice President for Housing Placement and Clinical Services

Are you an accomplished human services leader ready to expertly steer housing pathways and clinical services for the largest homeless services provider in New England?

Boston-based Pine Street Inn (PSI) partners with individuals experiencing homelessness to help them move from the streets and shelter to a home and assists formerly unhoused individuals in retaining housing. They provide street outreach, emergency services, supportive housing, job training and connections to employment. Pine Street Inn tirelessly advocates for collaborative solutions to end homelessness. Their mission is to end homelessness by making permanent housing a reality for all.

Reporting to the Chief of Programs, the Vice President for Housing Placement and Clinical Services provides leadership, strategic direction and planning for Pine Street Inn’s extensive portfolio of 24/7 program services, including housing placement for guests of the emergency shelter program, as well as behavioral health programs including the Stabilization Day Treatment Program, Clinical services in shelter, three DMH-funded Safe Havens, and three specialized housing sites.

The ideal candidate will bring experience in human services leadership, personnel management at scale, clinical services integration, and housing stabilization practices. The Vice President role leads two senior director-level team members and collectively manages approximately 120 staff members as well as numerous consultants and vendors. This highly visible position sits on the Pine Street Inn’s Program leadership team.

Major Responsibilities

• Align and lead the work of the Housing Placement, Behavioral Health, Stabilization and Specialized Housing Programs portfolio towards Pine Street’s mission, vision, values, strategic plan and annual program and financial plans.
• Ensure that the rehousing and clinical programs support the agency’s strategic goals, that shelter stays are rare, brief and non-recurring, that all program efforts support either the transition of homeless individuals to permanent or alternative housing and support the retention of tenants in housing.
• Develop strong relationships with outside partners, such as safety net agencies, local and state officials, and consultants to ensure successful accomplishment of projects and initiatives.
• Continually improve guest, tenant and staff experience through effective and frequent modes of communication, and create opportunities for shared learning, incorporate guest/tenant/staff feedback to improve systems.
• Maintain relationships with state and local funders, community stakeholders, and other providers by representing PSI as needed in the community and responding to behavioral health and housing placement needs for unhoused individuals.
• Ensure all clinical, licensing and regulatory procedures are in full compliance with all local, state and federal requirements and oversee the agency’s emergency/contingency plans for assigned programs.
• Lead, manage, support, and retain housing placement and clinical teams who work directly with unhoused individuals often experiencing untreated trauma.
• Ensure that leaders and staff have the resources and tools they need to achieve productivity targets, and that productivity targets are achieved.
• Coordinate, assist in writing and provide data for all applications related to assigned programs and departments including new contracts and renewals and participate in policy and regulatory forums as necessary.
• Achieve short and long-term financial objectives by maximizing the organization’s resources and investments including revenue generating programming and medical billing reimbursements.
• Monitor qualitative and quantitative program performance, using data to inform decisions, working collaboratively with the Department of Strategy and Planning.
• Participate in strategic planning and program development with Senior Directors, peers and leadership team, continuously evaluating performance and identifying opportunities for improvement.

Preferred Qualifications

• Proven track record leading a human services organizational unit with significant scale, broad scope, and complex budgets.
• Demonstrated clinical and compliance experience, particularly with mental health, trauma, and substance use challenges.
• Background with homelessness, housing instability, and emergency shelter programs is highly preferred.
• Strong integrator skills: ability to work across embedded departments, build systems/processes, and foster collaboration.
• Familiarity with policy and regulatory guidelines and statutory requirements of public funders (EOHLC, DMH, EOHHS) and local municipal funding sources.
• Hybrid role - requires three days weekly in PSI office or in field.
• Relocation available for highly qualified candidates.

Benefits & Salary

• Benefits include a hybrid work schedule, medical, dental, vision, life, and disability insurance, a flexible spending account, 403(b) with employer match after one year; paid time off including vacation, personal, and holiday time, sick time, education assistance, commuter benefits, and more!
• Salary commensurate with experience; range of $165,000 - $185,000

Company Background

Pine Street Inn began its journey in 1969, offering a safe alternative to the streets of Boston to approximately 200 men suffering from alcoholism. Since then, their comprehensive programs and services have expanded to include housing, emergency services, and workforce development to support more than 2,000 individuals each day.

The work of Pine Street Inn is carried out by nearly 700 employees who uphold the values of community, teamwork, accountability and respect, committed to their mission of ending homelessness.

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