Front Desk Agent - The Red Lion Hotel Port Angeles Harbor

Join our vibrant hospitality team as a Front Desk Agent at the Red Lion Hotel Port Angeles Harbor located in Port Angeles, Washington. Your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will serve as the welcoming face of our hotel, providing exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your proactive attitude and attention to detail will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations in a fast-paced resort environment. We're looking for someone who can be available for on-call support and adapt to changing shift needs.

Essential Duties and Responsibilities

• Greets, registers, and assigns rooms to guests in an efficient and friendly manner.
• Obtain guest identification and credit approval as directed by hotel policy.
• Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
• Answers inquiries pertaining to hotel services, local information, and travel information.
• Ensure special guest requests are noted, communicated, and fulfilled.
• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
• Post charges to individual room or master accounts.
• Computes bill, collects payment, and makes change for guests.
• Handle guest mail and messages per established procedures.
• Adhere to policies regarding handling of employee’s cash bank.
• Communicate with the next shift to pass on necessary information.
• Perform all other duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, an individual should have knowledge of reservation systems; spreadsheet software and word processing software.

If you thrive in a lively environment where your interpersonal skills can shine, we invite you to be part of our dedicated team!

We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Pay: $18.00 per hour

Work Location: In person

Salary : $18