What are the responsibilities and job description for the Night Auditor position at The Red Lion Port Angeles Harbor?
Join our dynamic hospitality team as a Night Auditor at The Red Lion Port Angeles Harbor in Port Angeles, Washington. Your energetic and detail-oriented approach will ensure smooth overnight operations at our hotel. In this pivotal role, you will oversee the night shift, providing exceptional guest services, managing front desk activities, and ensuring accurate financial and operational record-keeping. Your enthusiasm and professionalism will help create a welcoming environment for guests while maintaining the highest standards of hospitality management. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations during the overnight hours.
Position Information:
- Hours worked 10pm to 6am
Essential Functions:
- Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
- Obtain guest identification and credit/check approval as directed by hotel policy.
- Ensure special guest requests are communicated, noted and fulfilled.
- Listen and respond to guest inquiries in a positive and friendly manner.
- Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
- Answer telephones promptly and courteously. Route calls appropriately.
- Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
- Communicate with the next shift to pass on necessary information.
- Complete tasks on daily checklist.
- Adhere to policies regarding handling of employee’s cash bank.
- Post charges to individual room or master accounts.
- Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
- Drive Company vans as needed.
- Handle guest mail and messages per established procedures.
- Offer and properly handle requests for wake up calls.
- Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
- Prepare daily management reports as required
- Complete the update process on the front office system per established guidelines.
- Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.
- Balance and audit all front desk postings and settlement.
- Reconcile food & beverage and miscellaneous revenue sources to the point of sale system, record and adjust entries.
- Perform all other duties as assigned.
Qualifications:
- High school diploma or GED.
- Possession of government required licenses or certificates.
- Basic math skills and prior cash handling experience.
Ability to:
- Handle many tasks at one time and work well under pressure.
- Work with minimum supervision.
- Maintain a professional appearance at all times.
- Work as part of a team.
- Communicate effectively.
- Receive and follow both verbal and written instructions.
- Work any day of the week and any hour.
If you’re eager to contribute to memorable guest experiences while honing your skills in hotel management and guest services, we invite you to apply!
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Pay: $19.00 per hour
Work Location: In person
Salary : $19
