What are the responsibilities and job description for the Patient Financial Assistance Counselor position at The Rector & Visitors of the University of Virginia?
Provide optimum face to face service for all patients needing assistance
Facilitates referrals to Medicaid as applicable
Completes and approves/denies Financial Assistance Applications/ Epic/Onbase
Perform insurance reviews for eligibility for hospital and professional services
Provides estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review
Support drug co pay application completion / set up drug coverage in EPIC
Use Cyracom translation devices for all patients requiring translation services
Review patient bills and provide resolution or provide connection to a resource able to address the issue.
Take pre payments as well as payments towards payment plans, sets up payment plans
Review daily EPIC reports and work queues to provide financial follow up
Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators
Adheres to contractual guidelines and accepted payer guidelines
Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause.
Review International patients and set up pre-payment prior to treatment per MC Policy
This position will not consider candidates who require immigration sponsorship at this time or in the future.
Education: High School or equivalent required. Bachelor's Degree preferred.
Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $19 - $32