Access Associate Senior - Oncology Contact Center

Access is the front door to cancer care, and at UVA Health's Emily Couric Cancer Center, that first connection matters deeply.As anAccess Associate,Senior, your workdirectly influences how patients and families experience one of the most critical moments in their lives. This role is essential to ensuringtimely, coordinated, and compassionate access to oncology care in a nationally recognized academic medical center.

Where Experience, Compassion, and Excellence in Oncology Access Come Together

UVA Health professionals share a common bond: a commitment to excellence in everything we do for our patients. As a senior member of the Access team, you are not only supporting clinic operations. You are shaping the patient experience across the oncology care continuum. In this role, you serve as a trusted guide for patients and families navigating complex care needs, while also acting as a resource for providers and colleagues who rely on yourexpertiseto keep care moving forward without delay.

This positionstands outfor experienced access professionals who want their skills to matter. Your ability to resolve issues, manage complexity, and improve processes directly supportshigh acuityoncology care and reinforces UVA Health's mission to deliverpatientcentered,evidencebasedmedicine.

Qualified candidates may be eligible for a sign-on bonus of $3,500.(This bonus comes with a 2yr serviceagreement andis paid in 2 installments.)

The Role

As anAccess Associate Senior, you are a visible and trusted representative of UVA Health, often serving as thefirst and last point of contactfor patients and families. Your interactions set the tone for each visit and play a meaningful role in how patients experience their care.

In this role, your work includes bothhandsonpatient engagement and advanced access coordination in afast-pacedoncology environment.

On an average day, you will:

• Engage patients, families, and referring providers across multiple points of the care continuum, both in person and by phone, using clear, compassionate communication.

• Managecomplex patient scheduling, ensuring patients are seen by theright provider, at the right time, with the right records, particularly in oncology clinics where timing is critical.

• Serve as a primary point of contact for patients requesting preferred physicians and for health system departments coordinating single or multiple appointments.

• Collect and verify demographic and insurance information, support cash collections, and address patient and family needs with professionalism and empathy.

• Resolveaccess relatedissues independently, including record retrieval,followupcommunication, authorization challenges, and scheduling barriers.

• Activelyparticipateinissue resolution and process improvement,identifyingpatterns thatimpactpatient access and contributing to more efficient,patient focusedworkflows.

• Support and mentor other Access Associates, reinforcing best practices and modeling service excellence in an oncology setting.

This role is well suited for experienced access professionals who are energized by complexity, take ownership ofproblem solving, and understand how access quality directly affects patient outcomes.

Why UVA Health

UVA Health is Virginia's premier academic health system and home to the Commonwealth's firstNCIdesignatedComprehensive Cancer Center. The Emily Couric Cancer Center brings together nationally recognized oncology specialists, researchers, and multidisciplinary care teams committed to advancing cancer treatment while delivering compassionate, coordinated care.

What makes this role particularly compelling at UVA Health:

• Academic medicine environmentwhere access professionals are respected partners in care delivery, not transactional support roles.

• A cancer center serving adiverse,high acuitypatient population, requiring experiencedaccessprofessionals who understand urgency, precision, and empathy.

• A strong culture oftrust, respect, and engagement, where access team members are empowered to speak up, solve problems, and improve how care is delivered.

• Emphasis onissue resolution and continuous process improvement, allowing senior access professionals to influence workflows that impact patients, providers, and the health system.

• A comprehensive benefits package designed to support yourwellbeingandlongtermcareer, includingMedical, Dental, and Vision Insurance, Paid Time Off,Short-termand Longterm Disability, Retirement Savings Plans, and Flexible Spending Accounts.

• At UVA Health, access professionals are truly the face of the organization, and this senior role plays a strategic part in ensuring patients experience excellence from their very first interaction.