Customer Support Specialist

Customer Support Specialist – Aerospace Supply Chain Operations
Hialeah, FL
Level I – Level III Opportunities Available (Based on Experience)

We are partnering with a major aerospace organization in Hialeah seeking Customer Support Specialists to support aviation spare parts operations, order management, logistics coordination, and customer delivery support within a fast-moving supply chain environment.

There are multiple openings available ranging from Level I through Level III, allowing flexibility for candidates coming from more entry-level operational support backgrounds all the way through experienced customer operations, account coordination, or program support professionals.

This is an excellent opportunity for someone who enjoys solving problems, coordinating across teams, managing customer orders, and helping keep complex operations moving smoothly.

Important:

This is NOT a traditional high-volume call center role. 

The environment is much more operationally focused and collaborative, involving order tracking, ERP systems, delivery coordination, logistics support, reporting, and customer relationship management tied to aerospace spare parts and provisioning operations.

What You’ll Be Doing

• Coordinate responses to customer inquiries related to spare parts orders and delivery activity
• Track and manage customer orders, returns, RMAs, and delivery issues through resolution
• Analyze supplier and customer information tied to material flow, provisioning, and operational support
• Support order entry, order maintenance, and ERP/portal updates within SAP/Cardex environments
• Partner with warehouse, logistics, sales, quality, accounting, and planning teams to resolve order issues and shipment delays
• Prioritize and expedite urgent or high-impact customer orders
• Research and troubleshoot operational issues impacting delivery timelines and customer satisfaction
• Monitor reporting, operational metrics, and open-order activity
• Support customer relationships through strong communication, responsiveness, and follow-through
• Assist with continuous operational improvement efforts across customer support and supply chain workflows

What Makes Someone Successful Here

• Strong communication and customer relationship skills
• Organized and comfortable managing multiple priorities simultaneously
• Operationally minded with strong follow-through and problem-solving ability
• Comfortable working inside structured logistics, manufacturing, aerospace, warehouse, or distribution environments
• Strong attention to detail and ability to keep moving pieces organized
• Someone who enjoys coordination, troubleshooting, and helping operations run smoothly

Preferred Backgrounds

• Customer operations support
• Aerospace or aviation support
• Supply chain or logistics coordination
• Order management or fulfillment support
• ERP/order-system support
• Warehouse/customer support operations
• Program coordination or account support environments

Preferred Skills & Experience

• Customer service or operational support experience
• Excel skills and comfort analyzing reports and operational data
• SAP experience strongly preferred
• Experience with order resolution, returns, delivery tracking, or inventory support
• Program management or account coordination experience is a plus
• Ability to work across multiple departments and operational teams

Additional Notes

The team is open to candidates ranging from developing operational support professionals through more experienced customer support and supply chain specialists. Level placement and compensation will be aligned to overall experience, operational background, and systems exposure.

This is a highly collaborative environment with strong long-term growth potential supporting a globally recognized operation