F&B Assistant Manager

F&B Assistant Manager - Job Description

The Food and Beverage Assistant Manager is responsible for supporting the F&B leadership in directing and organizing the activities of the restaurant and bar departments. The primary goal is to maintain exceptional standards of food and beverage quality, service, and guest experience. Success in this role requires seamless collaboration with Culinary, Events, Sales, and other resort departments to ensure operations align with the five-star luxury brand standards of The Ranch at Rock Creek.

The Assistant Manager oversees daily operations, including opening and closing procedures, staff supervision, and guest relations. This role is instrumental in hiring, training, and performance management, as well as scheduling and payroll administration. The Assistant Manager provides direct oversight to Servers, Bartenders, Server Assistants, and Hosts, fostering a culture of excellence, accountability, and professional growth.

Essential Duties and Responsibilities

• Collaborate with the Director of Food and Beverage and Human Resources on recruiting, onboarding, and training while promoting diversity, equity, and inclusion in all HR practices and serving as a mentor to FOH staff.
• Manage day-to-day restaurant operations, including effective scheduling based on occupancy forecasts and special events.
• Proactively analyze business needs to optimize labor resources and enhance profitability.
• Contribute to strategic plans and operational reviews while utilizing strong business acumen to identify and mitigate ethical risks within F&B operations, such as inventory management, cash handling, and compliance.
• Maintain comprehensive knowledge of menus, restaurant set-up, point-of-sale (POS) systems, and Ranch SOPs.
• Act as a subject matter expert for all F&B systems and procedures.
• Ensure strict adherence to Montana state liquor regulations, specifically regarding service to minors and intoxicated persons, and maintain 100% compliance with all federal, state, and ethical standards.
• Establish and enforce sanitation standards and oversee adherence to all food safety guidelines, including HACCP and ServSafe standards, to ensure a secure environment for guests and staff.
• Manage the dining environment by controlling lighting, music, and the quality of linens, glassware, and dinnerware to ensure every physical element reflects a luxury guest experience.
• Lead daily pre-service and post-service meetings to communicate objectives, service priorities, and special guest requests.
• Conduct quarterly inventories of glassware, China, flatware, and linen while maintaining par levels according to budget and implementing efficient control systems to minimize waste.
• Monitor FOH staff performance across all phases of service, providing timely, constructive feedback and conducting performance appraisals that align with resort goals.
• Serve as a primary point of contact for guest feedback and resolve complex issues using established procedures to turn potential negative experiences into positive, long-term guest loyalty.
• Foster a cooperative and high-morale working climate by acting as an ethical role model, consistently advocating for the organization's values and holding others accountable to those standards.

Education and Experience

• High School diploma required; Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in food and beverage management or a supervisory role, preferably within a luxury hotel, resort, or fine dining establishment.
• Must possess or be able to obtain necessary Food and Liquor handling certificates in compliance with Montana State law (e.g., ServSafe Manager, TIPS).
• Proven track record of managing labor costs and Cost of Goods Sold (COGS) to meet budgetary goals.
• Certification in liquor, wine, and food service (e.g., Certified Sommelier Level I) is highly desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and modern POS systems (e.g., Toast, Micros).
• A valid driver's license.

Skills and Position Requirements

• Ability to train, coach, and lead a diverse team to achieve peak performance while enforcing hotel policies.
• Exceptional time management skills with the ability to prioritize assignments and delegate effectively in a fast-paced environment.
• Strong verbal and written communication skills for interacting with guests, staff, and senior leadership.
• A commitment to providing warm, intuitive, and anticipatory service consistent with a luxury hospitality setting.
• Unwavering commitment to maintaining the security and confidentiality of guest and hotel information.
• Ability to stand for long periods, sit at a desk for up to eight hours, and regularly lift or move up to 20 lbs.
• Ability to exert physical effort in transporting equipment and wares as needed.

Disclaimer

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time. The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.