Activities - Guide I

Job Title: Activities Guide
Position Summary
As an Activities Guide, you are the face of adventure and the primary architect of the guest experience. You are responsible for providing high-level, educational, and safe outdoor experiences in a world-class environment. Guides lead a diverse range of activities, including hiking, mountain biking, shooting sports (gun ranges and archery), horseback riding, fly fishing, paintball, and seasonal winter sports such as cross-country skiing, snowshoeing, and sleigh rides. The ideal candidate is a professional educator and outdoorsman/woman who balances technical expertise with unparalleled customer service.
Essential Duties and Responsibilities
Guest Experience & Instruction

• Provide unparalleled, professional instruction in specialized disciplines to ensure guests of all skill levels have a memorable and educational experience.
• Deliver a warm, professional welcome to all guests visiting the Rod & Gun Club.
• Actively monitor guest sign-ups and schedules via the Concierge Assistant system.
• Personalize every excursion by following specific guest notes, celebrating special occasions, and accommodating unique requests.
• Facilitate the "Kids Program," ensuring a fun, engaging, and safe environment for younger guests.
• Provide a "fond farewell" to all guests, ensuring their needs were met and equipment is properly returned.

Safety & Risk Management

• Prioritize the safety of guests and coworkers above all else; maintain a proactive "safety-first" mindset.
• Deliver comprehensive safety briefings to every guest before departing for any activity.
• Maintain a thorough understanding of and strict adherence to Standard Operating Procedures (SOPs) for every activity offered.
• Ensure all first aid materials and water supplies are refreshed and ready for immediate use.
• Secure all hazardous materials and equipment according to company safety protocols during closing duties.

Operations & Maintenance

• Assist guests with technical fittings, including boots, bikes, waders, and other specialized gear.
• Maintain organizational excellence within the Rod & Gun Club and all activity staging areas.
• Execute daily and weekly schedules with precision and punctuality.
• Complete all closing duties, including cleaning equipment and organizing facilities, to ensure the department is "show-ready" for the following day.
• Contribute to long-term departmental goals and special projects, such as trail building and maintenance, when guided activities are not scheduled.
• Collaborate with coworkers across all departments to assist with day-to-day tasks and overall Ranch goals.

Qualifications and Experience

• Education: Bachelor’s Degree preferred, but not required.
• Experience: Previous experience in a similar capacity (luxury guiding, outdoor education, or high-end hospitality) is highly preferred.
• Technical Skills: Proven competency in several of the following: fly fishing, shooting sports, mountain biking, equestrianism, or winter sports.
• Licensure: Must possess a valid and current Driver’s License.
• Certifications: Current CPR/First Aid Certification is required.
• Communication: Exceptional interpersonal skills with the ability to engage diverse groups of people.

Physical Requirements & Schedule

• Ability to stand, sit, walk, and move continuously for the duration of a shift in various weather conditions and terrain.
• Ability to lift and carry heavy equipment as required by specific activities (e.g., bikes, waders, archery equipment).
• Must be able to work a flexible schedule, including evenings, weekends, nights, and holidays.

Disclaimer The Ranch at Rock Creek is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time to meet operational needs.