Director of Wellness

Summary:

Manages the Fitness, Spa and departments in accordance with the guidelines and standards set forth by the Polo Club.  Responsible for hiring and supervising the staff.  Oversees the specific facilities, implements the annual budgets, develops and implements activity and maintenance programs and ensures member satisfaction with the activities and services.

Essential Duties and Responsibilities include the following;

• Responsible for the hiring, training, performance coaching and disciplining of all department employees within all approved Club policies and in compliance with all governmental agencies.
• Supervises, directs work, motivates and educates all staff members.
• Provides training at all levels and ensures safety rules are enforced.                     
• Ensures member satisfaction with facilities, activities and services.
• Hires and ensures professional, friendly, service oriented staff to provide total customer satisfaction for all Polo Club members and guests.
• Implements and maintains safety policies and procedures that reduce liability to the Club.
• Meets, discusses and resolves all member issues, recommendations, challenges and comments.       
• Interacts and coordinates activities with the Physical Therapist and Hair Salon vendors.
• Develops activities to increase the usage of the Pool.
• Implements new ideas to increase usage and participation in the Fitness and Spa areas.
• Establishes and implements annual operating and capital budget for Fitness, Spa and Pool. Organizes, plans, attends and participates in all major Fitness, Spa and Pool events and activities. Coordinates with Food and Beverage regarding details for all department events.
• Develops and implements preventative maintenance programs for Pool, Fitness, aerobics studios and locker rooms.
• Attends professional seminars, discussions and meetings to stay up-to-date on industry trends and changes. 
• Works with Communications department to communicate all department events.
• Ensures that the General Manager/Chief Operating Officer has all information required to efficiently run the operation and is always informed to address the members professionally and with the correct information.

• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the General Manager/Chief Operating Officer.

Knowledge, Skills and Abilities:

• Requires excellent people skills.
• Must have problem solving skills; patience; organizational skills; ability to remain calm and focused under pressure.
• Knowledge of all areas of Fitness, Spa and Pool.
• Ability to direct, motivate, lead and make decisions.
• Previous club experience preferred.
• Ability to analyze, interpret data and prepare reports.

• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in writing.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to multi-task and work in a fast paced environment.

Supervisory Responsibilities:

Manages subordinate supervisors who supervise employees in the Fitness, Spa and Pool departments. Responsible for the overall direction, coordination, and evaluation of these departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree (B. A.) from a four-year college or university in Physical Education or Sports Management or related field plus a minimum of five years of related experience or equivalent combination of related education and experience.  Exercise Physiology degree preferred.

Language Skills:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To be successful in this job, an individual should be proficient with Word Processing software, Spreadsheet software, Outlook and PowerPoint; knowledge of Chelsea, Spa Soft, TBS preferred.

Certificates, Licenses, Registrations:

Current AED, CPR and First Aid certifications required.

ACE certification required.

NSCA-CSCS certification.

TPI certified.

AAHFRP certified.

NASM certification.

AFAA certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up 10 to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch.

Work Environment: