What are the responsibilities and job description for the Desktop Support Technician position at The Planet Group?
Job Overview:
The Service Operations Technician provides on-site Level 1 and Level 2 technical support for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The technician will play a crucial role in Desktop Asset Lifecycle for 2026. As part of this process, outdated workstations will be replaced with newly imaged and fully configured computers to ensure seamless functionality. The technician will follow an imaging process in building the workstations and checklist for deployment. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working environments include working inside and outside in all weather conditions.
Top Skills:
- 1-3 years customer service experience providing IT desktop support
- 2-year degree in an IT-related field or current progress towards a degree in combination with experience.
- Working knowledge with Microsoft Active Directory.
- Working knowledge with Microsoft SCCM imaging software.
- Provide daily support for PC hardware and software, including Windows 11, Office 365, and other departmental and enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment.
Nice to Haves:
- Aid in troubleshooting smartphones and other related ad hoc devices
- Point-of-sale experience
Salary : $15 - $19