What are the responsibilities and job description for the Admissions & Outreach Coordinator position at The Phoenix Recovery Center, LLC?
At The Phoenix Recovery Center, we believe in empowering individuals and families to heal from substance use and co-occurring mental health challenges. Guided by our values of People First, Teamwork, Authenticity, and From Pain to Purpose, we provide a full continuum of care including Residential, PHP, and IOP services.
We are seeking a compassionate, driven, and professional Admissions & Outreach Coordinator to join our team. This dual-role position is critical in both connecting individuals to care and building strong community partnerships that support access to treatment.
Position Summary
The Admissions & Outreach Coordinator serves as the bridge between the community and The Phoenix. This role is responsible for:
- Managing the admissions process from first contact to admit
- Educating and guiding prospective clients, families, and referral partners
- Building and maintaining referral relationships in the community
- Increasing awareness and engagement through outreach efforts
This role requires a balance of relationship-building, urgency, organization, and strong communication skills.
Key Responsibilities
- Serve as the primary point of contact for prospective clients, families, and referral sources
- Complete intake assessments and guide clients through the admissions process
- Ensure completion of all required documentation, including intake checklist and guarantor agreements
- Communicate effectively with insurance providers and verify benefits as needed
- Maintain consistent follow-up with leads and referral sources
- Demonstrate strong phone communication and ability to build trust quickly
- Participate in rotating on-call evenings and weekends
Community Outreach & Relationship Development
- Develop and maintain relationships with referral partners, detox centers, healthcare providers, and community organizations
- Represent The Phoenix at community events, networking functions, and professional meetings
- Conduct presentations and educational sessions to increase awareness of services
- Track and report outreach activities, outcomes, and growth opportunities
- Collaborate with leadership to evaluate and improve outreach strategies
Performance Expectations
- Strong follow-through on commitments and attention to detail
- Ability to manage multiple priorities with efficiency and urgency
- Builds trust through honesty, integrity, and professionalism
- Demonstrates initiative, adaptability, and problem-solving skills
- Maintains a client-centered, solutions-focused approach
- Produces high-quality work with minimal wasted effort
Qualifications
- Minimum 2 years of experience in admissions, outreach, behavioral health, healthcare, or related field
- Strong interpersonal and communication skills
- Knowledge of behavioral health systems and referral processes preferred
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM systems (KIPU, Salesforce, or similar)
- Valid driver’s license and reliable transportation (must qualify for company insurance)
- Ability to travel locally for outreach activities
Schedule
- Monday – Friday, 9:00 AM – 5:00 PM
- Flexibility required for on-call nights and weekends
Compensation & Benefits
- $18-$20 /hour starting (DOE)
- Monthly bonus structure (department & individual performance)
- Health, Dental & Vision Insurance (75% employer contribution)
- $50,000 Life Insurance Policy
- 401(k) with employer match
- PTO & Paid Holidays
Why Join The Phoenix?
You’ll be part of a mission-driven team that is changing lives every day. This role offers the opportunity to directly impact client outcomes while helping grow a strong, respected presence in the community.
Salary : $18 - $20