Help Desk Specialist

Helpdesk Specialist

Our client, a leading professional services firm, is committed to delivering innovative solutions and exceptional support to their clients.

As a Helpdesk Specialist, you will be an integral part of the internal support team, providing technical assistance to ensure seamless technology operations across the organization. Your expertise will help maintain our IT infrastructure, troubleshoot issues, and support collaboration tools to drive productivity.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for end-user technical issues via ticketing systems
• Troubleshoot and resolve hardware, software, and network problems in a timely manner
• Support collaboration platforms such as Microsoft Teams, Zoom, and room systems
• Assist with hardware setup, imaging, repair, and inventory management
• Document issues, resolutions, and procedures to maintain accurate records
• Support AV and conference technology infrastructure for meetings and events
• Collaborate with team members on high-volume incident responses and projects

Requirements

Must-Have Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• 3 years of hands-on IT support experience in a professional environment
• Strong knowledge of Microsoft 365, Windows OS, and remote support tools
• Experience supporting AV and conferencing technologies (e.g., Microsoft Teams, Zoom)
• Hardware troubleshooting and repair skills
• Excellent problem-solving skills and communication abilities

Nice-to-Have Qualifications

• Industry certifications such as CompTIA A or Network
• Experience with imaging, device rollouts, and inventory management
• Basic network troubleshooting and endpoint security knowledge
• Support experience with printers and office infrastructure

Career Impact

• Opportunity to work with cutting-edge collaboration tools and technologies
• Be a key contributor to maintaining organizational productivity and IT excellence
• Collaborate with a skilled, dynamic support team in a fast-paced environment
• Develop your technical skills through diverse support challenges
• Join a stable organization committed to professional growth and excellent service delivery

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.