Field Application Engineer

Field Application Engineer – New York, NY

Overview

We’re seeking a Field Application Engineer to work closely with clients and development teams on technical deployments, support, and enhancements. This role bridges engineering and customer success by providing hands-on expertise during product integration and ongoing optimization.

Key Responsibilities

• Partner with developers and QA teams from project initiation through validation.
• Create technical documentation tailored to client-specific solutions.
• Support customer onboarding, including hardware setup, server software installation, initial configuration, and training.
• Define, document, and refine processes for technical support and troubleshooting.
• Build, maintain, and improve internal tools that assist with system monitoring, configuration, and diagnostics.
• Enhance lab infrastructure used for validation, testing, and monitoring.
• Identify opportunities for product improvement and provide input on future technical direction.
• Keep current with industry trends in trading technology, networking, and market data systems through research and event participation.
• Travel occasionally (approximately 5–10%) for customer visits, technical workshops, or industry events.

Qualifications

General

• Strong problem-solving ability with experience in diagnosing complex systems and applications.
• Capable of balancing multiple priorities with attention to detail.
• Skilled at managing technical interactions with clients and internal stakeholders.
• Able to work independently with minimal oversight.
• Clear communicator, both written and verbal, with the ability to explain technical concepts to diverse audiences.
• Curiosity and eagerness to learn new technologies and methodologies.

Technical

• Proficiency in Linux environments, with strong C/C and scripting (Python or similar) skills.
• Familiarity with FPGA development is a plus.
• Solid grasp of operating system internals, including kernel fundamentals.
• Strong networking knowledge (multicast, TCP/UDP, routing, etc.).
• Experience with the software/hardware/FPGA development lifecycle.
• Background in financial services or trading systems is beneficial.
• Knowledge of low-latency market data protocols, execution protocols, or ticker plant technology is highly desirable.

Other Requirements

• Minimum 1 year of development experience.
• At least 1 year in a technical, customer-facing role.
• Bachelor’s degree in Computer Science, Electrical Engineering, or related field.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.