What are the responsibilities and job description for the Senior Director of Operations, TPC Homes position at The People Concern?
Role: Senior Director of Operations, TPC Homes
Reports to: Executive Director, TPC Homes
Program: Administration
Department: Housing Development
Location: Los Angeles
Setting: Hybrid with main office at 2116 Arlington Ave., Los Angeles, CA 90018
Schedule: Monday – Friday, 9:00 am, - 5:00 pm
Status: Full Time Exempt
Compensation: $110,000-$125,000, commensurate with experience
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
Summary
TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessness—because housing isn't just shelter, it's the foundation for stability and dignity.
We're at an exciting inflection point. We've grown from concept to 200 units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution.
The Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing stability for people rebuilding their lives.
This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.
Essential Duties And Responsibilities
Operational Infrastructure Development
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Reports to: Executive Director, TPC Homes
Program: Administration
Department: Housing Development
Location: Los Angeles
Setting: Hybrid with main office at 2116 Arlington Ave., Los Angeles, CA 90018
Schedule: Monday – Friday, 9:00 am, - 5:00 pm
Status: Full Time Exempt
Compensation: $110,000-$125,000, commensurate with experience
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
Summary
TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessness—because housing isn't just shelter, it's the foundation for stability and dignity.
We're at an exciting inflection point. We've grown from concept to 200 units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution.
The Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing stability for people rebuilding their lives.
This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.
Essential Duties And Responsibilities
Operational Infrastructure Development
- Design and implement portfolio-level systems for finance, compliance, and performance management that create consistency and scalability.
- Build reporting dashboards and KPIs for actionable visibility into portfolio performance.
- Optimize software and data tools to drive real-time insight.
- Create standard operating procedures and documentation; strengthen audit readiness and compliance infrastructure.
- Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support.
- Maintain portfolio to industry benchmarks for occupancy, turnover, expense ratios, and resident satisfaction through systems and support.
- Partner with property management team to implement operational best practices that enable property-level excellence.
- Ensure portfolio-wide compliance with LIHTC, HUD, and all regulatory requirements.
- Build analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new opportunities.
- Manage relationships with external finance, accounting and legal consultants.
- Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy.
- Own key organizational functions such as compliance, risk management, insurance, and audit preparation
- Support development pipeline by building systems that smoothly transition new properties from construction to operations.
- Interface between TPC Homes' real estate-specific needs and The People Concern's infrastructure.
- Contribute to board and investor reporting on operational performance and organizational health.
- 7-10 years in affordable housing operations at the corporate level.
- Proven track record building or substantially improving operational systems and infrastructure in growing organizations.
- Deep expertise in industry best practices and compliance.
- Strong financial and analytical skills; comfortable with budgets and operational metrics.
- Experience with Yardi or similar management software platforms and leveraging technology for operational insight.
- Excellent project management, process design, and organizational skills.
- Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments.
- Leads through collaboration—builds infrastructure that enables people rather than constrains them.
- Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships.
- Connects operations to mission—understands that operational excellence directly impacts resident outcomes.
- Operates independently and creates clarity from ambiguity without needing extensive direction.
- Experience working with supportive housing populations or high-acuity residents.
- Track record professionalizing operations and formalizing systems in a growing organization.
- Understanding of both housing development and ongoing property operations.
- Bachelor's degree preferred.
- Mission clarity: Everything you build directly supports housing vulnerable Angelenos.
- Real autonomy: Own how we run while the Executive Director focuses on growth.
- Builder's opportunity: Create systems your way rather than inherit someone else's approach.
- Growth trajectory: Be part of an organization scaling rapidly in a field that desperately needs capacity.
- Tangible impact: Visit properties, meet residents, see the direct connection between your systems work and changed lives.
- Organizational backing: The People Concern's 50 year track record provides stability and resources.
- Hybrid work environment combining office-based work at Arlington Administration Headquarters and regular property site visits across Los Angeles.
- Will be required to travel to different local sites and work with teams at various properties (Southern California area).
- Regular collaboration with property management, asset management, and senior leadership team requiring in-person presence.
- May need to respond to occasional operational emergencies or urgent compliance matters outside standard business hours.
- Regularly required to sit, stand, and occasionally lift or carry up to 25 pounds on a regular basis.
- Will work with properties serving formerly homeless and high-acuity populations; comfortable working in supportive housing environments.
- Current, valid California Driver's License with an acceptable driving record.
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Salary : $110,000 - $125,000
