What are the responsibilities and job description for the Restaurant Hostess position at The Peacock?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a smooth dining experience. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced environment.
Duties
- Greet guests warmly as they arrive and guide them to their tables.
- Manage reservations and maintain an organized seating chart to optimize the flow of service.
- Answer phone calls promptly, providing information about the restaurant and assisting with reservations.
- Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Handle guest inquiries and complaints with professionalism, striving to resolve issues effectively.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Provide information about menu items, specials, and restaurant policies to guests.
Skills
- Strong customer service skills with a focus on hospitality and guest relations.
- Excellent verbal communication abilities to interact effectively with guests and team members.
- Experience in a restaurant or hotel setting is preferred but not required.
- Proficient phone etiquette for handling inquiries and reservations.
- Familiarity with POS systems is a plus, aiding in efficient order processing.
- Ability to remain calm under pressure while managing multiple tasks simultaneously.
- A positive attitude and willingness to help create memorable experiences for guests.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16
