What are the responsibilities and job description for the COORD RELO SALES ONSITE position at The Paxton Companies Paxton Van Lines Inc?
75 YEARS AND STILL MOVING. WE ARE HIRING a Domestic Household Goods Move Coordinator for our Corporate office. This is a Full-time position. Candidate will be required to work 2-3 days in the corporate office once training is completed. Qualified candidate will have strong customer service and communication skills. Must have proficient computer skills to include Microsoft Office Suite and attention to detail. Experience in the moving and storage industry a plus. We offer competitive pay and a comprehensive benefit package. Come join our family team. You may be required to provide proof of being fully vaccinated against COVID-19 in the future. Reasonable accommodations will be considered on a case-by-case.
SUMMARY: Consults with customers and coordinates with sales representatives and the operations department to ensure superior customer relocations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Solicits sale of new or additional services.
- Receives orders from contact person at national accounts and coordinates the move with the shipper;
- Coordinates move with other Atlas Agents;
- Sends information packet to shipper and or accounts electronically;
- Consult with account and shipper on any questionable items or services to be moved or performed;
- Assists in facilitating claims process should damage occur by forwarding to appropriate department;
- Coordinate dates with local and long distance dispatch and keep them apprised of cancellations or date changes;
- Enters orders into pertinent data base platforms; MoveWare/Move Magic/Atlas Web and updates shipper files;
- Computes estimates for shipper or account;
- Coordinates 3rd party services, such as connecting appliances and crating grandfather clocks, shipping vehicles;
- Request and review survey information and enter survey result in the appropriate databases and account web platforms;
- Communicate with shipper and account throughout the move and update contact at account as deemed necessary;
- Addresses concerns/complaints in regard to billing and/or service rendered. Escalate any failure in service to appropriate department for review and action if required.
- Other duties may be assigned.
SECURITY REQUIREMENTS: Job holder must be a U.S. Citizen and will be subject to a security investigation in order to meet eligibility requirements for clearance and access to various U.S. government international programs.