Technical Sales Representative - Lattice

General Information

The Technical Sales Representative, under the direction of the Sales Manager, is responsible for serving customers by qualifying customer inquiries, prioritizing inquiries by opportunity value and responding/quoting in a timely fashion. The TSR role will collaborate extensively with Strategic Account Managers to prioritize RFQs and customer requests as needed.

Essential Duties and Responsibilities.  Other duties may be assigned.

• Developing rapport with customers to cultivate understanding of their requirements and specifications. Resolving customer issues by investigating problems, developing solutions, and making recommendations to management.
• Servicing existing customer base, obtaining and processing RFQs and orders, and maintaining established customer accounts.
• Working closely with other departments to support customer needs.
• Communicating new services and product opportunities, feedback, special developments, or information collected during customer interactions to proper company staff.
• Maintaining and updating CRM information as needed.
• Managing multiple priorities, including repetitive clerical support work, while maintaining a focused eye for detail.
• Supporting the Sales Manager with additional tasks as needed.
• Following established procedures for tasks and making suggestions for improvement.
• Participate in answering the main phone line and the Sales phone line, directing calls as appropriate.
• Attending and participating in Sales staff meetings.

Qualifications:

• Be customer oriented, while working in the company’s best interests to meet their specific requirements.
• Be able to develop a working knowledge of the manufacturing capabilities, uses and specifications of common infrared crystal products manufactured by Lattice Materials. 
• Be able to work as a team member with other corporate departments to properly communicate/coordinate customer specific and/or special requirements.
• Be able to operate basic office equipment -- including computers, and copiers -- to calculate prices, generate and distribute quotes and order acknowledgments to customers.
• Excellent communication skills, both written and oral.
• Excellent customer service skills.
• Highly motivated with a desire to be successful.
• Excellent time management skills.

Education/Experience:

Bachelor’s degree in business or engineering discipline; or four to ten years related experience and/or training; or equivalent combination of education and experience. Two to five years of experience in sales, prospecting, marketing or inside sales.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, technical articles, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

To conform to U.S. Government regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer:  Disability/Veteran