Service Director

Company Description

Dual Temp Company is a trusted mechanical contracting firm based in Allentown, Pennsylvania, proudly serving Eastern Pennsylvania and New Jersey since 1970. We specialize in commercial HVAC systems, industrial plumbing, and advanced building automation solutions. Our expert team also provides high-quality residential HVAC services through our dedicated division, Dual Temp Home Services.

With over 50 years of experience, Dual Temp is known for delivering cost-effective, energy-efficient mechanical solutions tailored to the needs of commercial, industrial, institutional, and residential clients. Our commitment to excellence, cutting-edge technology, and reliable service makes us a top choice for HVAC installation, plumbing systems, building controls, and preventative maintenance in the Lehigh Valley and beyond.

Job Description

The Service Director is responsible for all aspects of strategizing, planning, implementation, and monitoring of company service operations so as to assure success in alignment with corporate policies and objectives. This position also is instrumental in directing all aspects of service sales.

Responsibilities:

• Establish and implement Service policies, procedures, and organizational structure within the frame work of the corporate policy.
• Direct and monitor short-term and long-range plans consistent with overall profit and growth objectives.
• Provide advice, guidance, and direction to executives and managers toward their professional development while developing and maintaining, through communications, delegation of responsibility, and delegation of authority, a competent service team.
• Work with Office Manager to oversee billing, AR, dispatch and overall administration.
• Work with Service and Install Managers to oversee operations, performance, margins and career development paths.
• Responsible for developing, submitting, and defending service group operating and capital budgets and requests.
• Maintain positive financial posture for assigned operational sales and cost segments.
• Supervise the Service Manager on the employee review and hiring process.
• Full financial responsibility including responsibility for margin performance, business plans, execution and modification throughout the year.
• Work with sales manager to develop and implement a sales strategy, targets, goals and provide oversight
• Perform goal setting meetings for direct reports including: Office Manager, Sales Manager, Service Manager, Install Manager, Advanced Systems Lead, Service Logistics and Fleet Support Manager
• Champion and understand all aspects of service titan. Drive adoption and change of processes to best leverage the platform
• Perform additional assignments as directed by the President/CEO.

Qualifications

Educational and experience requirements include:

• 4 year technical or business administration degree or equivalent (advanced degree - may be helpful).
• Extensive experience in the management of service and sales operations.
• Advanced knowledge of the mechanical construction and service industry and company operations required.
• Excellent organizational, leadership, communication, and analytical skills are a necessity.

Additional Information

This position has primary profit/loss responsibility for all service-oriented operations.

All your information will be kept confidential according to EEO guidelines.

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