Scheduler

Description

Job Summary: The Appointment Scheduler is responsible for coordinating appointment times for patients and physician templates. This position requires you to obtain all required information from the patient, email or fax patient registration paperwork to the patient and input patient information into our system. This position requires an excellent communicator who is able to act in a courteous manner while communicating with individuals representing all professional levels. This position will also generate and manage correspondences as directed.

Classification: This is a full time, year round, non-exempt position with benefits.

Major Responsibilities/Essential Functions:

• Coordinates clinic appointments (new patients, rechecks and follow ups) and referrals and enters appointments and cancellations into scheduling system.
• Assists patients with logistical scheduling questions and concerns.
• Enter new patient information into system, email, fax or mail patient paperwork.
• Obtain authorizations for Workman Compensation patients and manage information requests and correspondence for worker’s compensation adjustors and case managers.
• Maintain knowledge of what insurance plans the doctors are contracted with.
• Obtain insurance cards for all appointments.
• Maintains knowledge of physician preferences and availability; maintains schedules and availability for appointments in scheduling system.
• Receive and designate phone calls with appropriate physician or direct to proper personnel.
• Ensure that patient is ready to schedule per team guidelines.
• Communicate with teams in regards to meeting physician requirements for scheduling.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Maintain personal commitment to the Steadman clinic mission and values.
• Follow policies as established in the Employee Handbook.
• Attend staff meetings and other required meeting.
• Performs other duties as assigned by supervisor, this includes covering for other departments.

Requirements

Knowledge, Experience and Kill Requirements:

• High school diploma or GED and one year of patient representative experience required.
• Knowledge of 10 key-Microsoft Office products required.
• Knowledge of medical insurance billing preferred.
• Ability to fluently speak and understand English.
• Pleasant, courteous telephone manner required and ability to handle irritated patients, in person or on the phone.
• Able to work in a fast paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
• Excellent organization, communication (both written and verbal), and interpersonal skills required.
• Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman –Philippon Research Institute and hospital personnel.

Typical Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for prolonged periods of time.
• Requires being on the phone for prolonged periods of time.
• Occasional lifting and carrying items weighting up to 30 lbs.
• Requires normal visual acuity and hearing.

Typical Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires working under stressful conditions and dealing with the public.
• Works with a variety of highly confidential, sensitive material.