What are the responsibilities and job description for the Staff Assistant position at The Orthopaedic Institute?
Description
JOB OVERVIEW:
The Staff Assistant role is responsible for providing specialized administrative support and assistance to their Physician. The Staff Assistant performs a variety of clerical and administrative duties related to the delivery of patient care, including answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other duties as required in a fast-paced, customer-oriented clinical environment.
ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- New Patient Interviews, Data Entry and Appointment Confirmations
- Surgery Authorizations and Scheduling
- Assist Physician with Coding
- Posting of all Surgery Charges and providing copy of OP report to the Billing Coordinator
- Assist the Physician with Patient calls (eg. Medication, questions, PT, disability forms, etc.)
- Oversee Physician’s schedule (eg. Clinic, surgery, meetings, ER call, and time off, etc.)
- Prepare Office Charts for clinic
- Maintain files and Medical records
- Coordinate Preparation of Pre-Op Orders
- Arrange payment plans for patient balances
- Schedule Tests (eg. MRI, EMG, Arthrograms, etc.)
- Oversee Receptionist Area on clinic days (eg. Patient flow, posting clinic charges, etc.)
- Work with Billing and Collections Dept. (review EOBs, data entry issues etc.)
- Oversee flow of Physician correspondence, requests for patient medical information and test results to be reviewed by Physician
- Manage individual Physician activities (re-credentialing, meetings, attorney conferences and depos, directly allocated payables, personal calls, mail, new applications, seminar courses, CME and travel)
- Prepare the hospital list for ER call Physician
- Assist Physician in MMI/PPI ratings
- Oversee medical records
- Train and Supervise receptionist
Requirements
QUALIFICATIONS/LICENSE:
None
EDUCATION:
High School Diploma or equivalent
EXPERIENCE:
Minimum one year customer service experience in a medical office environment preferred but not required
SKILLS:
- Excellent customer service skills.
- Teamwork
- Comfortable working in fast paced environment.
- Ability to multitask
- Excellent communication skills, both verbal and written.
- CPT codes and ICD-10 coding
- Proficient with computer skills including experience with practice management software desired.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
- Occasionally lift and/or move over 15 pounds.
- Fine hand manipulation (keyboarding).
- Travel may be required to existing or new TOI locations.