What are the responsibilities and job description for the Intake Receptionist position at The Orthopaedic Institute?
Description
JOB OVERVIEW:
The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone.
ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that reception area is presentable for visitors, as necessary.
- Performs timely assessment of individual needs and provides prompt response with appropriate resources.
- Completes patient intake screening including obtaining and documenting all needing information for all appointments.
- Checks patients in for appointments and communicates any expected delays in physician clinics.
- Answer, screen and forward incoming phone calls, providing information and taking messages.
- Using discretion and independent judgment in handling patent complaints received documents and forwards to appropriate administrative staff.
- Other duties as assigned
Requirements
QUALIFICATIONS/LICENSE:
None
EDUCATION:
High School Diploma or equivalent
EXPERIENCE:
Minimum one year customer service experience preferred but not required
SKILLS:
- Excellent customer service skills.
- Comfortable working in fast paced environment.
- Ability to multitask
- Excellent communication skills, both verbal and written.
- Proficient with computer skills including experience with practice management software desired.
PHYSICAL REQUIREMENTS:
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
- Occasionally lift and/or move over 25 pounds.
- Fine hand manipulation (keyboarding).
- Travel may be required to existing or new TOI locations.