What are the responsibilities and job description for the Front Desk Receptionist position at The Orthopaedic Institute?
Description
JOB OVERVIEW:
The Receptionist role is responsible for providing patient-oriented service in a back office setting; performs a variety of clerical and administrative duties related to the delivery of patient care and performing other back office duties as required in a fast-paced, customer-oriented clinical environment.
ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Answer the telephone and handle calls in a timely and friendly manner including appropriate documentation of the call
- All pre visit chart prep
- Obtains insurance authorization and verifies coverage prior to patients appointment, notifies patient of the current status
- Manage all out going referrals
- Work effectively with office lead
- Communicate with physician’s staff to insure quality of care
- Maintain operations by following policies and procedures ( HIPAA- OSHA)
- Other duties as assigned
Requirements
QUALIFICATIONS/LICENSE: None
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Minimum one year customer service experience in a medical office environment preferred but not required
SKILLS:
- Excellent customer service skills.
- Teamwork
- Comfortable working in fast paced environment.
- Ability to multitask
- Excellent communication skills, both verbal and written.
- CPT codes and ICD-10 coding
- Proficient with computer skills including experience with practice management software desired.
PHYSICAL REQUIREMENTS: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
- Occasionally lift and/or move over 25 pounds.
- Fine hand manipulation (keyboarding).
- Travel may be required to existing or new TOI locations.