Receptionist

Description

Summary

Maintains courteous and friendly demeanor greeting visitors to The Orchards with support to staff by providing clear communication to all employees.

Essential Duties and Responsibilities:

Teamwork with the following and all other duties and responsibilities assigned.

• Greets visitors promptly with a courteous manner
• Screen calls to determine the urgency and nature of the call and either refers calls to the appropriate staff/Supervisor or processes the request.
• Always maintains confidentiality of all records and residents’ information.
• Routes mail and other messages to appropriate individuals or departments.
• Conducts walk in tours to prospective residents.
• Corresponds with residents and/or families regarding any needed information.
• Interacts with all residents and visitors in a considerate, helpful and courteous manner.
• Performs Administrative Support as needed by making copies, phone calls, and emails.

Requirements

Supervisory Responsibilities

None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent is required. Office skills training and experience is preferred. Complete annual state mandated training requirements (Regular In-services as well as any external training).

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations as they apply to the finance function in a senior living facility. Ability to write reports regarding the financial standing of The Orchards business correspondence, and accounting procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, residents' families, external auditors, the Board of Directors, outside business contacts, and the general public.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, and quadratic equations to financial analysis of The Orchards operations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis when reviewing statistical information as it relates to performing financial and operational analyses.

Reasoning Ability

Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas and graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables as they relate to the financial and operational management of a senior living facility.

Computer Skills

Individual must be able to perform assigned duties by making use of integrated general ledger accounting software, email software, and spreadsheet and word processing software packages, as well as use the Internet to do job-related research.

Certificates, Licenses, Registrations

None required.

Other Skills and Abilities

Accounting experience in a senior care environment and/or knowledge of Medicare, third-party insurance, and other billing methods as they apply to The Orchards residents and operations would be greatly beneficial.

Medical Screenings

A Physical and Tuberculosis testing are required annually.

Mental Abilities

* The ability to get along with others and engage them in projects

* The ability to concentrate for extended periods of time

* The ability to shift focus from one task to another

* The ability to prioritize tasks effectively

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel to operate the computer keyboard or telephone or to manipulate other office equipment and supplies; talk or hear when interacting with various individuals or groups; and to place items in or get items from low drawers or shelves. The employee is frequently required to stand while conversing with various individuals; walk to meetings on campus or to speak to employees in their departments; and sit at a desk or conference table. The employee is occasionally required to reach with hands and arms for supplies, binders, ledgers, and files. The employee must occasionally lift and/or move up to 25 pounds, such as boxes of paper, files, forms and computer or other office equipment. Specific vision abilities required by this job include: close vision, distance vision, depth perception, peripheral vision and ability to adjust focus when driving; close vision for computer and paper detail work; color vision when creating or reviewing graphs and color-coded spreadsheets or documents; distance vision when leading or attending meetings and training sessions; and ability to adjust focus from near to far and from computer to desk or while in campus hallways.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when having to go outdoors to get to the main building and other campuses; fumes from cleaning supplies and when driving; and risk of electrical shock when working with computer equipment. The employee may be exposed to airborne viruses, bacteria, and other bodily pathogens carried by residents. The noise level in the work environment is usually moderate because it is an office setting with business machines operating, phones ringing, light traffic, and people talking.