What are the responsibilities and job description for the Front Desk Receptionist (Experience Guide) position at The NOW?
JOIN ONE OF THE FASTEST-GROWING WELLNESS TEAMS IN LAGUNA NIGUEL!
The NOW Massage Laguna Niguel opened in November 2025 in the beautiful Aliso Village Shopping Center, and due to strong demand we are continuing to grow our team. Owned by the same team behind the top-rated The NOW Massage Long Beach and Corona del Mar, our boutique is quickly becoming Laguna Niguel’s go-to massage destination, proudly rated 5 stars on both Google and Yelp. If you’re looking for a positive, inspiring work environment and are passionate about creating exceptional guest experiences while building a fun, community-minded culture, we would love to hear from you!
The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We offer a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We want to invite you to check out what our spaces look like by taking a virtual tour here: https://www.virtuance.com/listing/12019-ventura-blvd-studio-city-california
Daily Functions:
The Front Desk Receptionist / Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.
- Provide top-level guest service for all including internal guest service.
- Be on time for your shift.
- Properly open and close the boutique each day according to Standard Operating Procedures.
- Accurately book, change and cancel massage appointments.
- Acknowledge and greet everyone who enters and leaves.
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace.
- Regularly attend, participate in, and support training and staff meetings.
- Assist in all areas of operation as requested by management.
Positon Requirements:
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math and money handling skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must be able to work weekends and PM shifts.
What Employees Value About The NOW:
- Commission opportunity
- Fun team environment
- Discount massages for employees
- Health insurance reimbursement for full-time employees (30hrs/week )
- Team member referral bonus
- Discounts on products
- Surprise lunches
- Daily coffee, tea, and snacks provided
- Ample free parking
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. CA Pay Transparency Law: Expected base hourly compensation for this position is $17.00 to $19.00 per hour. There is additional earning potential via commission bonus on membership and retail sales.
Supplemental pay
- Commission pay
Benefits
- Paid time off
- Health insurance
- Employee discount
- Paid training
- Other
Salary : $17 - $19