Principal Digital Workplace Architect

Department OverviewInformation Technology (IT) organization is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.The Digital Workplace Team, part of the Infrastructure & Cloud Services organization, delivers the technologies and support that power a best-in-class Digital Employee Experience—enhancing joy at work through reliable devices, seamless collaboration tools, and responsive services that drives productivity.Position SummaryThe Digital Workplace Team is seeking a visionary Principal Technology Architect to lead the future-state architecture for the Coworker User-Technologies domain. This role partners with Enterprise Architecture on strategic direction and sets the tactical roadmaps for Digital Workplace, aligning with industry trends, business needs, and enterprise goals.The Technology Architect is instrumental in shaping the Coworker digital experience through modern, secure and scalable technology solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT funding guidelines, program portfolios, and IT infrastructure to drive business maturity and prioritize strategic investments.The desired candidate is a strategic thinker, strong collaborator, and advocate for digital employee experience - someone who can operate independently while influencing cross-functional outcomes.This position is hybrid, remote and in-person at the Oakland General Office (OGO) based on business needs.Job ResponsibilitiesDefine and align Digital Workplace technology strategies with enterprise goals and key stakeholders, enabling a multi-year roadmap of scalable solutions.Develop and maintain architectural artifacts, including current/future state models, standards, and reference architectures.Collaborate on Digital Workplace portfolio planning and budgeting to ensure alignment with strategic roadmaps and business priorities within the annual Business Plan Development process.Create and maintain Technology Standards and ensure Governance compliance.Monitor industry trends and bring innovative ideas to improve the digital employee experience. Stay current on emerging technologies (e.g., AI, cloud, mobile, virtualization, endpoint monitoring).Partner with Enterprise Architects and Solutions Engineers to guide solution design from concept through implementation.Support project delivery by reviewing designs and providing technical leadership to business and IT teams.Lead change initiatives for Digital Workplace technologies, from business case to execution.Solve complex challenges across the Digital Workplace stack, ensuring productivity, reliability, and security.Understand business problems and proactively identify technology solutions through collaboration with peer architects, subject matter experts, business partners, and/or vendors.Provide expert consulting on the full Digital Workplace stack, including architecture, usage, and optimization.Collaborate with Digital Workplace teams on roadmap plans to incorporate customer feedback and pain points to shape future-state solutions while managing conflicts and dependencies.Present strategies and solutions effectively to senior leadership and cross-functional stakeholders.Actively contribute to architectural governance processes such as Communities of Practice and Architecture Review Boards.Produce clear documentation and communicate complex ideas to both technical and non-technical audiences.Manage Microsoft Enterprise Agreement contracts and associated services, ensuring alignment with business needs.Offer strategic direction and mentorship to technical teams within the Digital Workplace organization.QualificationsMinimum: BA/BS in Computer Science, Business, Engineering or equivalent work experience. Experience in Information Technology architecture, 10 years.Desired: Strategy & ArchitectureUnderstands how Digital Workplace technologies align with business goals; balances long-term vision with short-term needs.Translates business needs into scalable, secure, user-centric architectures.Experienced in Digital Workplace portfolio planning (5–10-year cycles).Designs integrated solutions across identity, security, collaboration, and support ecosystems.Understands dependencies between networking, security, cloud infrastructure, and end-user experience.Leads technical governance, standards development, and vendor evaluations.Measures success and communicates value through quantifiable outcomes.Technical ExpertiseMastery of Microsoft 365, Citrix, Azure Virtual Desktop, Intune, SCCM, endpoint monitoring, application packaging, device lifecycle, zero-touch deployment, Windows, macOS, and iOS.Leverages Power Platform, scripting, and AI to automate onboarding, support, and provisioning.Applies Lean/Agile principles and automation to solve complex problems and reduce manual processes.Stays current with trends like Copilot, Zero Trust, and AI-driven IT support.Coworker Experience & EmpathyAdvocates for employee experience and IT satisfaction (CSAT), using telemetry and feedback to guide design.Designs with empathy, accessibility, usability, and hybrid work in mind.Partners with change managers to drive adoption through analytics and support metrics.Collaborates with Tier-1 and Tier-3 teams to create support content and promote digital adoption.Communication & LeadershipCommunicates clearly with both technical and non-technical stakeholders.Demonstrates strong leadership, communication, and influencing skills.Takes ownership, drives results, and overcomes challenges independently.Exercises sound judgment, shares candid feedback, and thrives in ambiguity.Manages multiple priorities and maintains strong documentation and administrative discipline.Education & ExperienceMaster’s degree in business administration/engineering or equivalent experience.Relevant experience in the utility industry.Company DescriptionAbout us:The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.Our Mission StatementOur main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

Salary : $147,000 - $210,000