What are the responsibilities and job description for the Expert Programmer Analyst - Technical Lead (NO C2C / H1B) position at The Norland Group?
Contract Duration: Full-time position
Work Type: Hybrid
Job Location: Oakland
Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high-quality technology solutions.
Position Summary
seeking a Expert Technical Lead to serve as the primary technical authority and resident subject matter expert (SME) for the BigID platform, including BigID Core and BigID Privacy Portal (SaaS).
This role is responsible for providing technical leadership, architectural guidance, and long‐term platform strategy for the BigID ecosystem. The successful candidate will act as the technical liaison with the BigID vendor, guide the Operations & Maintenance (O&M) support team, and ensure the platform is scalable, secure, and aligned with PG&E’s privacy, compliance, and cloud standards.
The ideal candidate is a hands‐on technical leader preferably with AWS experience.
This position is hybrid, working from your remote office and Oakland, CA approximately once per week, or more, based on business needs or company requirements.
Job Responsibilities
Platform Ownership & Technical Leadership
- Serve as the primary technical owner and SME for BigID Core and BigID Privacy Portal across production and non‐production environments.
- Develop and maintain a deep understanding of the end‐to‐end BigID architecture, including AWS‐hosted components, on‐prem remote scanners, SaaS integrations, and data flows.
- Provide technical direction and design guidance for enhancements, integrations, and new BigID capabilities.
- Act as the final technical escalation point for complex platform issues beyond standard O&M support.
Data & Discovery Expertise
- Provide expertise on data discovery concepts, including structured vs. unstructured data, data classification, and scan result interpretation.
- Understand and guide how BigID scans and interprets data across platforms such as Oracle, SQL databases, SharePoint, and other enterprise repositories.
- Partner with Privacy and Compliance stakeholders to translate regulatory requirements into technical platform capabilities.
Operations & Maintenance Enablement
- Provide technical oversight and mentoring to the O&M team supporting BigID operations.
- Review operational changes to ensure stability, security, and scalability.
- Enable proactive issue detection and long‐term platform health.
Vendor & Stakeholder Management
- Act as the primary technical liaison with the BigID vendor, including support escalations, roadmap discussions, and architectural reviews.
- Collaborate with internal teams across Privacy, Security, Infrastructure, and Application teams to ensure successful platform outcomes.
Qualifications
Minimum:
- Bachelors Degree or equivalent experience
- Experience in programming language, advanced
- Experience in programming analysis, 7 years
Desired:
Technical Experience
- 1–2 years of hands‐on experience with AWS services, including compute, networking, security, and IAM.
Programming & Scripting
- Strong proficiency in scripting.
- Proven experience designing and implementing API integrations.
- Ability to write and maintain APIs.
Data & Platform Knowledge
- 8–10 years of experience with database concepts, including how data is stored and accessed.
- Conceptual understanding of database platforms such as Oracle, SQL databases, SharePoint, and similar systems.
- Ability to analyze and interpret data discovery and scan results.
Tools & Platforms
- 3–5 years of experience working with one or more of the following platforms:
- BigID or similar Privacy products
Preferred Qualifications
- Experience supporting privacy, data discovery, or governance platforms in regulated enterprise environments.
- Experience working in hybrid architectures (cloud on‐prem).
- Familiarity with privacy regulations (CCPA, GDPR) from a technical enablement perspective.
- Strong documentation, communication, and stakeholder‐management skills.
Key Attributes
- Comfortable balancing hands‐on technical work with strategic platform guidance.
- Strong problem‐solving skills with the ability to simplify complex technical concepts.
- Demonstrates ownership, accountability, and long‐term thinking.
We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.
Salary : $120,000 - $149,998