What are the responsibilities and job description for the Customer Service Representative position at The Newark Group, Inc?
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: Being the customer service company in the world. OUR PURPOSE: Creating packaging solutions for life’s essentials. Job Requisition #: 032667 Customer Service Representative (Open Date: 11/19/2025) Job Description: Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders. OUR VISION: Being the best customer service company in the world. OUR PURPOSE: Create packaging solutions for life’s essentials. ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions. Typically possesses a high school diploma and 3-5 years of experience. Key Responsibilities Provide a superior customer experience to all internal and external customers Interacts with customers via telephone or email to provide top-level support and advanced information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction. Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments. Collects and enters orders for new or additional products or services. Supports inside and outside sales. Updates and maintains files, including data entry. Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues. Performs other duties as assigned WORK EXPERIENCE/KNOWLEDGE AND SKILLS Industry or manufacturing experience preferred. Must have strong verbal and written communication skills. Must be highly detailed, organized, and team-oriented. Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines. Ability to think critically. Must be a self-starter with the ability to deliver legendary customer experiences. Ability to act in good judgment from prior experience is a must. Must have PC skills in Microsoft Office software. ERP systems experience is a plus Must be able to work under immediate supervision. #LI-MK1 At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world. Compensation Range: The pay range for this position is $23.80 - $40.53. Typically, a competitive wage for new hires will fall between $26.00 to $29.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. Benefits Statement: Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif. EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy. Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.
Salary : $24 - $41