What are the responsibilities and job description for the Housekeeping Manager position at The Nautical Beachfront Resort?
Position Summary
The ideal candidate is a collaborative leader who leads by example, demonstrates accountability, and fosters an environment grounded in sincere care, integrity, and guest-focused hospitality. Responsible for overseeing the cleanliness and organization of hotel rooms and public places, managing housekeeping staff, and ensuring compliance with health and safety regulation.
Key Responsibilities
- Supervise Housekeeping Staff: Manage and coordinate the activities of housekeeping personnel, ensuring they adhere to cleanliness and safety standards.
- Training and Development: Train new staff and provide ongoing training to existing employees to maintain high standards of service and efficiency.
- Inventory Management: Monitor and manage inventory levels of linens, room supplies, cleaning supplies and equipment, placing orders as necessary to avoid shortages. Maintaining par levels.
- Quality Control: Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and safety standards.
- Guest Relations: Address guest complaints and special requests, ensuring a high level of customer satisfaction.
- Budget Management: Assist in managing the housekeeping budget, ensuring that payroll and supply costs remain within budgetary constraints.
- Reporting: Prepare reports for management regarding housekeeping operations, staff performance, and inventory levels.
- Employee Relations: Partners with HR for any issues pertaining to staff including disciplinary actions and related issues.
- Payroll: Is responsible to maintain accurate payroll records, edit timecards appropriately and submit payroll completion according to timeframes given.
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Qualifications & Experience
- 3 years of hotel or resort operations leadership experience required.
- 5 years prior experience as a housekeeper.
- Competent in written and verbal communication.
- Must be able to sit/stand/walk for long periods of time.
- Ability to handle pressure situations and exercise good judgment.
- Experience in Laundry operation and OSHA safety standards.
- Experienced with basic computer skills and operating systems.
- Strong communication, decision-making, coaching, and relationship-building skills.
- Ability to work a flexible schedule to support business needs, including weekends and holidays