HOUSEKEEPING MANAGER

General Summary of Job Duties

The Housekeeping Manager is responsible for the day-to-day operations and responsibilities within the department to ensure Silverton Casino values and standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.

Principle Responsibilities and Duties

• Ensures the Silverton standards of cleanliness and appearance for all housekeeping and public areas.
• Performs opening and closing shift procedures.
• Creating and adjusting daily shift schedules for the week.
• Conducts frequent inspections in all guest rooms, hallways and related back of house space to maintain a high level of cleanliness.
• Determines times for daily, weekly, and monthly cleaning tasks, as well as special projects and cleaning requests, to ensure completion.
• Responsible for managing all levels of staff including assistant managers, supervisors, and line-level staff.
• A key aspect of the job is providing inspiration and celebrating success as a team.
• Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Must focus on key drivers of employee engagement and guest satisfaction.
• Responsible for employee coaching, counseling, disciplines, and performance reviews.
• Ensure staff is equipped with all tools to serve the guests’ needs, which include, but is not limited to making yourself available for staff by consistently walking floors, answering questions, following up with employees to get questions answered, addressing issues and concerns, giving clear expectations and directions for tasks and assignments.
• Works with the Director to maintain equipment and supply inventory necessary to support the department.
• Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms.
• Knows and adheres to Silverton policies and procedures, embraces company culture, and takes pride in the resort and amenities.
• Other duties assigned. 

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Responsible for always maintaining the Silverton standards of service to guests and coworkers.
• Maintains a strong working relationship with fellow managers in other departments to enhance the guest experience.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:      Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thoughts and talents.   
• Care:             Be KIND to yourself and each other.
• Fun:               Our guests are here to have FUN, so we should have FUN, too!
• Excellence:    Be Amazing!

Skills, Education and Other Requirements

• Five (5) years’ experience in a similar position.
• Knowledge of cleaning chemicals.
• Demonstrate knowledge of basic computer applications.
• Ability to work various hours and shifts.
• Demonstrate ability to multi-task.
• Possess excellent team member relation skills.
• Demonstrate efficient and effective communication skills, written and verbal.

Required Work Cards

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

• Vacuum
• Floor Machines
• Scrubbers
• Extractors
• High Lifts