What are the responsibilities and job description for the Regional Operations Manager-Mail Services position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Summary
The Regional Operations Manager provides leadership and operational oversight across multiple client sites, ensuring consistent service delivery, compliance with TMG Best Practices, and high levels of client satisfaction. This role oversees mail services and related office operations while driving process improvement, employee development, and financial performance.
Key Responsibilities
Operational Excellence
Summary
The Regional Operations Manager provides leadership and operational oversight across multiple client sites, ensuring consistent service delivery, compliance with TMG Best Practices, and high levels of client satisfaction. This role oversees mail services and related office operations while driving process improvement, employee development, and financial performance.
Key Responsibilities
Operational Excellence
- Alignment of TMG service outcomes to client strategy and initiatives
- Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
- Development of measurable, meaningful service level agreements (SLA) and key performance indicators
- Process mapping and desktop procedure development for SOW tasks
- Data collection tools and reporting platform development
- Analysis of operational data
- Change analytics: risk, finance, and productivity
- Performance management of functioning processes, including corrective action
- Business case for change development & initiative launch and execution
- Leadership and skill set development of direct reports
- Cross-functional leadership of teams to deliver required Operational Excellence outputs
- Coaching and corrective action when warranted
- Quarterly Business Review (QBR) delivery
- Sponsorship attainment for change initiatives
- Contract negotiation and execution for agreements, renewals, and incremental growth
- Continuous relationship visibility improvement through executive presentations and events
- Direct and indirect response to ad hoc client needs and requirement
- 20% - 30% travel required; extensive driving is likely to both San Jose and San Francisco
- Ability to negotiate, be innovative, analyze data, and develop positive client relationships
- Must be able to lift 50 lbs
- 4-Year college degree is preferred, or equivalent experience in related field.
- 2-3 Years progressively responsible work experience managing a large service/operations unit.
- Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
- Demonstrated ability to partner with all levels of management and foster strong working relationships
- Strong analytical skills to assess operations, problem solve, and develop appropriate solutions/improvements.
- Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
- Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
- Strong ability to plan, prioritize, and successfully execute multiple projects and deliverables with little or no oversight.
- Demonstrated ability to manage remote teams
- Demonstrated ability to balance tactical business needs with strategic decisions.