What are the responsibilities and job description for the Associate Director of Operation position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Position Overview
Seeking a dynamic and results-driven Associate Services Director to support the delivery of high-performing mail services operations across a multi-site enterprise account. This role directly supports the Enterprise Services Director while maintaining ownership of a defined regional portfolio. The Associate Services Director will drive operational excellence within their region while contributing to broader account strategy, performance, and client engagement. This is an ideal opportunity for a strong operator ready to step into enterprise-level leadership exposure and step in to lead at the account level as needed.
Responsibilities
Regional Leadership & Execution
Position Overview
Seeking a dynamic and results-driven Associate Services Director to support the delivery of high-performing mail services operations across a multi-site enterprise account. This role directly supports the Enterprise Services Director while maintaining ownership of a defined regional portfolio. The Associate Services Director will drive operational excellence within their region while contributing to broader account strategy, performance, and client engagement. This is an ideal opportunity for a strong operator ready to step into enterprise-level leadership exposure and step in to lead at the account level as needed.
Responsibilities
Regional Leadership & Execution
- Lead day-to-day operations across a defined regional portfolio
- Drive Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) as defined in the account SOW
- Coach and lead site teams and regional teams as needed
- Support the Enterprise Services Director with managing and supporting account leadership and their regions
- Act as the primary contact for all employee/customer facing activities in the absence of the Director
- Step in for enterprise initiatives and escalations as needed
- Contribute to strategy and continuous improvement
- Build strong client relationships
- Support reporting and business reviews
- Support budget oversight and cost management
- Analyze performance metrics, makes recommendations, and implements solutions as approved
- Ensure adherence to company policies and procedures by the operations team
- Support vendor management initiatives
- Complete other duties as assigned
- Bachelor's degree in Business or related field
- 5–10 years of relevant experience
- 3–5 years leadership experience in client SOW to include print, imaging, Mail Services, Office
- Strong operational and analytical skills
- Excellent communication skills
- Proficiency in Microsoft Office
- Willingness to travel 15–25%