Regional Operations Manager

City Wide Property Services, Inc. is seeking an experienced Regional Operations Manager to lead and oversee daily operations across the Bay area market. This role is hands-on, people-focused, and highly accountable—serving as a coach and leader for Service Managers and field teams while ensuring operational excellence and outstanding client satisfaction.

The Regional Operations Manager works closely with clients, internal leadership, and executive management to ensure performance standards, KPIs, and service commitments are consistently met or exceeded.

Core Responsibilities

Leadership & Team Management

• Provide daily oversight, coaching, and performance management for Service Managers and field staff
• Lead hiring, training, development, and retention efforts for Service Managers, Janitorial, and Day Porter staff
• Create and implement performance improvement plans for underperforming staff
• Maintain consistent communication across all organizational levels
• Conduct monthly safety and operations meetings
• Ensure effective onboarding of new accounts and ongoing property inspections

Operations & Performance

• Drive achievement of regional KPIs including Service Tickets, Inspections, Proposals, and recurring services
• Analyze workflows and implement process improvements
• Create, implement, and refine operational procedures with executive approval
• Manage facility and fleet maintenance
• Oversee timekeeping, payroll coordination, and leave approvals
• Ensure teams have appropriate tools, equipment, and supplies

Client Relations

• Build and maintain strong client relationships through active engagement and responsiveness
• Conduct property walks, inspections, and customer meetings as needed
• Develop proposals for special projects and tag work
• Address client concerns, service updates, and property liabilities promptly
• Respond to emergency situations and coordinate solutions across teams
• Partner with internal teams to ensure accurate documentation and billing

Availability after standard business hours is expected for operational needs and emergencies.

Qualifications & Requirements

• Proven leadership experience (building maintenance or facilities services preferred)
• Strong coaching, organizational, and interpersonal skills
• Excellent written and verbal communication abilities
• Analytical mindset with strong problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment
• Proficiency with Microsoft Word, Excel, PowerPoint, Google tools, email, Teams, and mobile-based systems
• Technical background a plus
• Bilingual skills a plus
• Flexible schedule availability
• Ability to pass background check and drug screening