Service Manager | Commercial Facilities Maintenance

City Wide Property Services, Inc. (City Wide) currently has an opening for a Service Manager to join our expanding team!

For two and a half decades, City Wide has been an industry leader in providing reliable, first-class maintenance, repairs, and day-to-day upkeep for commercial properties throughout the Western United States.

A Service Manager plays a pivotal role in liaising between Service Coordinators and Clients to deliver comprehensive maintenance service solutions while addressing potential liabilities and other property maintenance requirements. This position involves adeptly managing existing business relationships, promptly addressing concerns, and maintaining direct communication channels with clients. The Account Manager is responsible for generating inspection reports, emphasizing identified concerns, and recommending additional maintenance services as necessary. Upholding exceptional service standards, fostering internal and external relationships, motivating team members, and ensuring outstanding customer experiences are paramount responsibilities of this role.

Responsibilities:

· Cultivate and nurture trusted relationships with client prospects through strategic identification of referral sources, networking initiatives, and leveraging existing client connections. Propose tailored solutions to address client needs effectively.

· Participate in onboarding sessions for new accounts, contributing to the development of comprehensive maintenance plans following the determination of service scopes. Conduct property walkthroughs, providing reassurance to field staff and ensuring adherence to service commitments.

· Achieve monthly Key Performance Indicator (KPI) targets across all designated categories, including proposals, service tickets, inspections, and any future performance metrics outlined by the company.

· Serve as the primary liaison between clients and internal teams, ensuring seamless communication and responsiveness, potentially extending support beyond standard business hours.

· Gain a deep understanding of client requirements and conduct property tours to identify maintenance and liability opportunities, subsequently proposing relevant services to clients.

· Conduct routine inspections of assigned properties, documenting findings and recommendations to active and potential clients in form of proposal, email, and or service ticket.

· Manage relationships with existing and potential clients, serving as their primary point of contact for property-related matters and offering proactive support during customer visits and property assessments.

· Present and negotiate acceptance of approved tag work and proposals with clients.

· Develop comprehensive project proposals for client initiatives, collaborating closely with Business Development and management teams to enhance service offerings.

· Coordinate with Operations for project updates and communicate effectively with clients to address concerns and provide updates on ongoing property activities.

· Identify opportunities to upsell recurring maintenance services and service tag work to active, prospective, and inactive clients.

· Utilize company-provided software, email platforms, team chat applications, and mobile portals for efficient communication and task management.

· Fulfill additional duties as delegated by management.

Qualifications:

· Minimum of two years of experience in key account management.

· Proven track record in sales and providing tailored solutions based on customer building maintenance needs.

· Exceptional communication and interpersonal skills, with the ability to engage professionals across all organizational levels.

· Strong leadership abilities, coupled with effective time management and organizational prowess.

· Proficiency in problem-solving and negotiation techniques.

· Familiarity with Microsoft Office suite, particularly Excel, and adeptness in utilizing mobile devices.

· Associate degree in business, sales, or a related field preferred.

· Possession of a clear driving record (Motor Vehicle Record required).

Job Type: Full-time

Pay: $70,304.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver’s license (Required)
• Work Location: In person