What are the responsibilities and job description for the Multi-site Facilities Manager position at City Wide Property Services, Inc.?
The Field Operations Manager (Central Valley) serves as a key link between Service Coordinators and Clients to deliver high-quality commercial maintenance solutions, address property risks/liabilities, and identify additional service needs. The role combines field-based client relationship management, service quality oversight, and business development, including inspections and recommendations that help expand service packages. You’ll oversee daily operations for the Central Valley region team (technicians and day porters) while driving client satisfaction through strong performance expectations and consistent communication.
Responsibilities
- Manage client communication, resolve issues, and maintain strong relationships (may require after-hours support).
- Build proposals for services like sweeping, porter, power washing, janitorial, and maintenance.
- Win and expand recurring contracts through field visits, networking, outreach, and referrals.
- Conduct inspections, identify risks, and recommend additional services.
- Coordinate service tickets/subcontractors/field crews to ensure quality and timeliness.
- Lead field staff: expectations, coaching, scheduling, safety training, site access, timecards and documentation.
Qualifications
- 3 years in commercial facilities/maintenance operations, service management, or B2B sales.
- Track record of closing contracts and providing solutions based on building needs.
- Strong leadership, organization, communication, and negotiation skills.
- Microsoft 365 and mobile technology proficiency.
- Associate degree preferred.
- Valid driver’s license/clean record required.
At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.
Salary : $90,000 - $95,000