What are the responsibilities and job description for the Customer Service Representative position at The MG Collective?
About The MG Collective INC
The MG Collective INC is a full-service marketing and creative strategy agency passionate about helping brands grow. We specialize in brand development, digital campaigns, event marketing and creative design. Our team delivers comprehensive solutions to ensure visibility, engagement and long-term success for the brands we partner with.
Position Overview
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience across all interactions.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Process orders, returns, and service requests
- Maintain detailed records of customer interactions
- Follow company policies and service standards
Qualifications
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain professional and calm under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
Pay: $3,638.78 - $4,382.19 per month
Work Location: In person
Salary : $3,639 - $4,382