What are the responsibilities and job description for the Front of House Manager position at The Mercantile Kitchen & Bar?
Job Overview
We are seeking a dynamic and energetic Front of House Manager to lead our hospitality team and deliver exceptional customer experiences. In this pivotal role, you will oversee daily operations of the front-of-house team, ensuring smooth service flow, maintaining high standards of food safety and cleanliness, and fostering a welcoming environment for guests. Your leadership will inspire staff, optimize service efficiency, and uphold our commitment to outstanding hospitality. This paid position offers an exciting opportunity for a motivated professional passionate about food service management and team development.
KEY RESPONSIBILITIES
1. Service Flow & Floor Oversight
- Pre-Shift: The MOD helps ensure the floor is ready before service begins.
- Verify all sections are fully set and stocked
- Check that server stations are organized and ready
- Confirm menu cleanliness and stock levels
- Communicate any 86 items or menu changes to servers
- Assist management with lineup if needed
- Act as Manager for all Wednesday - Sunday dinners
- Conduct pre-shift meetings: review reservations, specials, and service standards
- Oversee service flow, table turns, and pacing with the kitchen
- Ensure sidework, cleanliness, and setup/breakdown are completed properly
- Be the point of contact for guest recovery (comps/voids within set limits)
- Monitor reservations, waitlist, and walk-ins for smooth seating
2. Staff Management
- Provide real-time coaching during service (steps of service, upselling, guest interaction).
- Ensure all FOH staff are adhering to uniform, sidework, and service standards.
- Support GM inonboarding/training new FOH staff.
- Lead by example, jump in on the floor when needed without losing leadership focus.
3. Admin & Operations
- Write detailed shift notes/recaps after each dinner service for GM review.
- Track and report nightly comps/voids, service issues, and staffing needs.
- Deal with the FOH schedule / coverage requests in assistance with the GM.
- Monitor and communicate supply/stock needs to GM and Chef.
- Inventory and order beverage items for the FOH in coordinate with the GM.
4. Culture & Accountability
- Uphold the restaurant’s standards of hospitality and service.
- Be approachable and consistent, staff knows exactly what’s expected.
- Collaborate with GM to enforce policies and address repeat performance issues.
QUALIFICATIONS
- 2 years of experience in a FOH leadership role
- High-volume service experience preferred
- Strong understanding of POS and reservation systems
- Ability to lead service calmly and efficiently
- Availability for nights, weekends, and holidays
COMPENSATION & BENEFITS
- Competitive rate based on experience
- Monthly bonus opportunities
- Performance growth opportunities
- Staff meal and dining benefits
- Leadership development opportunities
Join us to lead a vibrant team dedicated to delivering memorable dining experiences! Your expertise in food service management combined with your passion for hospitality will make a meaningful impact on our guests’ satisfaction. This is more than just a job — it’s an opportunity to grow your leadership skills in a lively, supportive environment committed to excellence.
Pay: From $25.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $25