What are the responsibilities and job description for the Hotel Guest Services Coordinator position at The Maryland Center for Hospitality Training?
Job Description:
- Welcome guests, handle check-ins and check-outs, and manage room assignments.
- Address guest inquiries, complaints, and requests promptly and professionally.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
Requirements:
- High school diploma or equivalent.
- 1 year of experience in guest services or front desk roles.
- Strong interpersonal and communication skills.
- Familiarity with hotel management software (e.g., Opera or PMS).
- Ability to handle multiple tasks with attention to detail.