What are the responsibilities and job description for the Remote Data Entry/Customer Service position at The Maryland Center for Hospitality Training?
We are seeking a detail-oriented and customer-focused individual to join our team as a Remote Data Entry/Customer Service Representative. In this role, you will be responsible for accurately entering data, handling customer inquiries, and ensuring a seamless experience for our clients. If you have excellent typing skills, strong attention to detail, and enjoy assisting customers, we’d love to hear from you!
Key Responsibilities:
- Accurately input, update, and maintain data in company databases.
- Verify data for accuracy and completeness.
- Respond to customer inquiries via email, phone, or chat in a professional and timely manner.
- Resolve customer complaints and escalate issues when necessary.
- Maintain and organize digital records.
- Follow company procedures and policies to ensure quality service.
- Assist with administrative tasks as needed.
Qualifications:
✅ Strong typing speed and accuracy.
✅ Excellent written and verbal communication skills.
✅ Ability to multitask and manage time effectively.
✅ Proficiency in Microsoft Office Suite (Excel, Word) and CRM software.
✅ Previous experience in customer service or data entry is a plus but not required.
✅ High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
Perks & Benefits: