Senior Sales Manager

Job Description: Senior Sales Manager

Department: Sales & Marketing

Reports To: Director of Sales

Who We Are

Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 90 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests.

Purpose of the Role:

The Manner, one of New York City’s most distinctive luxury lifestyle hotels, is seeking a dynamic Senior Sales Manager to drive group and corporate sales, with a strong focus on group business. This is responsible for new business development, meeting financial goals, and maximizing revenue across all segments. The ideal candidate brings 5 years of experience in a Sales Manager role, with a proven track record selling luxury travel within the corporate and group segments, and a strong ability to proactively generate new business, paired with a self-starter, entrepreneurial mindset.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Take ownership of assigned accounts and markets, to meet and/or exceed established sales goals
• Play an active role in annual corporate and consortia RFP process, for assigned accounts
• Excellent time management skills with the ability to multitask
• Manage individual corporate reservation quotes
• Input detailed profile notes in Opera and Triple Seat to help develop a guest database
• Ability to maintain strong partnerships through effective communication
• Collaborate with Finance Dept. to audit transient commissions and ensure prompt payment
• Take ownership of all incoming group requests and communication with Revenue Management to provide clients with a response within 2hrs
• Be responsible for booking events and groups which are profitable by following up on inquiries, site inspections, and booking procedures and thus meeting the sales and events budgets!
• Adhere to weekly and monthly sales activities including offsite appointments, site tours, networking events, and prospecting
• Manage Corporate negotiated RFP submission: Tracking/Management of RFP Tool / RFP submission once approved by DOS
• Execute all locally negotiated rate agreements
• Manage corporate and entertainment rate loading process and auditing from start to finish
• Coordinate client site inspections and effectively communicate to Front Office, Housekeeping, and other parties involved
• Coordinate with Guest experience Manager to ensure VIPs are communicated throughout all Departments
• Attend regularly scheduled meetings: daily morning meetings, revenue meetings, group resume meetings, etc. as required.
• Support DOS on all administrative tasks related to the Sales department including sharing any relevant communication with other departments
• Book and service groups with events in all hotel spaces as well as food and beverage venues such as the bar, penthouse and rooftop.
• Provides history, requests deposits, complete credit applications as well as follow up on group’s success while on site and after event for re-booking purposes (within hotel policy).
• Actively upselling each request to maximum profitability and sales.
• Maintains an updated file of potential and existing clients with detailed information profile about their potential and production.
• Other duties as assigned by management.

RESONSIBILITIES AND AUTHORITIES:

• Qualified inquiries and phone calls
• Conduct site inspections with clients as needed.
• Attend sales meetings and any other meetings as required.
• Assists in entertaining clients as required.
• Acts as liaison between F&B and Hotel operating departments.
• Attends client/association/company events as required.
• Assists in the handling of telephone and walk-in inquiries.
• Assist Sales with the input of group resumes, blocks and general reservations.
• Consults with Accounting on billing procedures as required.
• Assist Director of Sales in preparing and submitting production reports, activity reports, sales trips reports and action plans, and other reports as necessary in a timely manner.
• Participates in trade shows and blitzes as required.
• Regularly conducts competitive price shopping
• Assists in the general office duties, weekly activities and sales call plans outlining activities, proposals and business overall as necessary.

REQUIREMENTS:

• Minimum 5 years of experience in a Sales Manager or similar role within luxury hospitality
• Proven success in corporate and group sales segments
• Strong communication, negotiation, and relationship-building skills
• Highly organized with excellent time management and multitasking abilities
• Proficient in Microsoft Office (Word, Excel); experience with Opera, Triple seat, Lanyon, or Hotel Intelligence preferred
• Detail-oriented with a strong focus on accuracy and follow-through
• Fluent in English; additional languages are a plus

Physical:

• Must be able to lift, push or pull up to 25 lbs.
• May require extended time in a seated position
• Must be able to move throughout the property with ease